Job Title-: Openshift Tech Support Engineer 
Duration-: 12 Months 
Location-: Remote

Description:
Client Global Support is looking for a Technical Support Engineer to join our Confirmed Stateside Support (CSS) team in the United States. This role focuses on providing high-quality technical support for OpenShift and related technologies to U.S.-based customers and partners with strict data handling and storage needs. As part of a team of U.S. persons located within the U.S., you will troubleshoot complex issues in collaboration with customers, developers, architects, and operations teams. You will also partner closely with development engineering teams, working alongside leading open source developers. This is an excellent opportunity to join the leading open source software company and a rapidly growing enterprise software and services provider. 

Job Responsibilities

• Perform daily case activities with meticulous adherence to established guidelines, SOPs, and internal workflows, ensuring thoroughness and accuracy.
• Deliver outstanding customer support through strong professional communication, comprehensive technical knowledge, and advanced troubleshooting to effectively resolve diverse technical challenges.
• Efficiently and quickly analyze reported issues to identify root causes and key problem areas, then communicate clear, concise, and effective corrective actions and resolutions to customers promptly and professionally.
• Collaborate with support engineers, cross-functional internal teams (e.g., development, product management), and external partners as needed during problem resolution to ensure comprehensive and efficient solutions.
• Document all diagnostic steps, contributing to knowledge base articles and reusable solutions for efficient future incident resolution and team knowledge enhancement.
• Proactively pursue personal and professional growth by continuously expanding product knowledge, refining technical skills, and obtaining relevant industry certifications to enhance expertise and contribute to team capabilities.

Required Qualifications

• Minimum 3 years of Linux systems administration expertise, encompassing fundamental commands, user management, installation procedures, networking, firewall configuration, security measures, clustering, web server management, and database knowledge
• Practical understanding of containerization technologies, including OpenShift or Kubernetes, and cloud platforms such as AWS, Azure, and Google Cloud. Experience with cloud technologies, network functions virtualization (NFV), and software-defined networking (SDN) is essential
• Proven ability to grasp general Linux principles and a comprehensive understanding of Red Hat's product suite and their functionalities
• Proficient in utilizing Linux command-line tools, with a strong emphasis on bash scripting, cURL, kernel crash analysis, strace, Wireshark, and Git
• Excellent professional communication skills, capable of interacting respectfully and efficiently with customers, partners, third-party vendors
• Self-motivated with sound judgment and effective decision-making abilities
• A strong interest in system troubleshooting, problem resolution, issue investigation, and root-cause analysis
• Ability to manage multiple tasks effectively and perform well under pressure
• Relevant industry certifications are desirable, and a willingness to pursue the Red Hat Certified Engineer (RHCE) certification is expected
• Bachelor's degree in a relevant technical discipline
• Flexibility to cover evening or weekend shift duties on a rotating basis as needed
•  
• Preferred Qualifications
• Experience in highly-regulated industries (Healthcare, Banking, Government)
• Specific experience with Red Hat Enterprise Linux (RHEL)
• A degree in Engineering, Information Science, or Computer Science
• Relevant experience as a support or development engineer for a PaaS provider or hosting service, or with hosted applications or large-scale application deployments
• Technical knowledge of Red Hat’s other products (Ansible Automation Platform, IdM, Satellite)
• Development-level experience with programming languages (Go, AngularJS, Python, .NET, C)
• Knowledge of CI/CD and Jenkins
• Existing Red Hat Certification credentials

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $58.00/hr.