Job Title: Digital Transformation Consultant (IT Process Improvement)
Duration: 06 Months
Location: Remote

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Partner with IT leaders and staff across Operations, Applications, Infrastructure, Security, Service Desk, Project Management Office, and other stakeholder groups to conduct thorough assessments of existing IT processes, workflows, and handoffs between teams. Identify inefficiencies, bottlenecks, and opportunities for standardization and improvement.
• Facilitate meetings, workshops, and/or focus groups with IT staff to collect feedback on existing processes and potential solutions
• Design standardized end-to-end project workflows based on the results of the assessments of current state processes and interviews with IT leaders and staff regarding pain points. Draw from industry best practices and tailor processes according to the needs of client in order to drive efficient and predictable IT project delivery.
• Research and recommend relevant software solutions, automation, and integration improvements to achieve ideal-state workflows. As necessary, evaluate third-party IT vendors and software solutions for process improvement initiatives, assist in the selection and procurement of relevant tools, and oversee implementation
• Comprehensively document process maps and workflow designs in a clear and standardized format using flowchart and diagramming software (e.g., Visio) as well as user guides for the purpose of internal change communication and future process assessment and enhancement
• Partner with IT leadership to thoughtfully design and execute an implementation and change management plan, drawing from insights gained during the assessment phase to identify specific parts of the organization that will require an additional degree of support throughout the implementation period.
• Facilitate workshops and training sessions to educate IT staff on the new workflows and their benefits. Ensure documentation and knowledge is shared effectively across teams.
• Monitor the rollout of process enhancement work and provide ongoing support to ensure effective adoption across teams. Partner with IT leadership to address challenges or resistance to change.
• Measure the performance of implemented solutions and processes over time to ensure they continue to meet organizational needs. Identify opportunities for further optimization and propose refinements as necessary. Continuously track the ROI of IT process improvement efforts to ensure long-term benefits.
• Coordinate resources, timeline, and budgets associated with process improvement work to ensure successful project delivery.
• Foster a culture of continuous improvement by promoting the use of ongoing process evaluations, feedback loops, and iterative improvements
• Stay current with industry trends and technologies to recommend innovative workflow solutions that enhance operational efficiency.

EDUCATION:
Bachelor’s degree in Information Technology, Computer Science, Business Administration or a related field required.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
None required. Relevant certifications (e.g., PMP, ITIL, Agile, Lean Six Sigma) are a plus.

EXPERIENCE:

• Minimum of 10 years of experience in IT consulting, project management, or a related role with a focus on workflow standardization and process optimization, required
• Experience in change management and process improvement initiatives
• Proven experience in supporting legacy systems and teams during transitions to modern practices

KNOWLEDGE, SKILLS & ABILITIES (KSA):

• Strong understanding of IT project management methodologies (e.g., Agile, Waterfall) and workflow management best practices
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• Proficiency in workflow design and management tools (e.g., Visio, LucidChart, process automation software)
• An analytical mindset with the ability to identify problems and develop effective solutions.
• Ability to adapt to a fast-paced environment and manage multiple projects simultaneously.

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $80.00/hr.