Title: Digital Transformation Consultant (Capacity Management)
Duration: 6 Months
Location: Remote
 
Position Summary:
The Digital Transformation Consultant (Capacity Management) will report to the Chief of Staff of the Chief Digital Information Officer and play a pivotal role in modernizing the Client’s IT organization’s resource and capacity management processes. This role will quickly come up to speed on the IT team’s legacy resource and capacity management tools and processes and help the evolve their capabilities to align with the needs of the organization. This position requires an individual with a strong background in developing low-tech, user-friendly processes that effectively capture necessary details for work management. The consultant will collaborate with stakeholders to enhance operational efficiency and improve decision-making capabilities within the team.

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Partner with IT leaders and staff across Operations, Applications, Infrastructure, Security, Service Desk, Project Management Office, and other stakeholder groups to conduct thorough assessments of how IT work gets ingested, distributed, prioritized, and completed. Identify current state gaps in how CLIENT’SIT accounts for resource capacity, assigns resources to different bodies of work, and reprioritizes work with an understanding of resource capacity.
• Facilitate meetings, workshops, and/or focus groups with IT leadership to collect feedback on how capacity management and staffing work today, prior enhancement efforts, and barriers to potential capacity and resource management enhancements.
• Design a comprehensive strategy for modernizing resource and capacity management practices. Implement low barrier-to-entry processes for improving capacity management practices, balancing ideal-state, real-time visibility into resource capacity with realistic expectations regarding change management within a legacy team. Consider implementation phases in order to ensure longer-term success.
• Develop simple processes and templates for capturing work details and managing resource allocations effectively
• Partner with IT leaders to establish capacity reservation standards in order to ensure teams have sufficient time to complete maintenance, “keep the lights on” work while balancing the need to address projects, requests, and incidents.
• Establish a governance structure around capacity management with clear roles and responsibilities (e.g., resource managers, portfolio managers, project managers) to ensure a standardized approach to capacity management across the IT organization.
• Design and implement reporting tools and processes for understanding capacity constraints in order to influence executive-level decision making around project prioritization, team staffing and budgeting, and downstream business impacts.
• Establish metrics to assess the effectiveness of implemented processes and make necessary adjustments based on feedback and performance data
• Create clear documentation and guidelines to facilitate the understanding and implementation of new processes across the team.
• Conduct training sessions and provide ongoing support to IT staff to ensure successful adoption of new processes.

 
Job Requirements:
Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration or a related field required

Certificates, Licenses, Registrations Required:
None required. Relevant certifications (e.g., PMP, ITIL, Agile, Lean Six Sigma) are a plus.
 
Experience:

• Minimum of 10 years of experience in IT consulting, project management, or a related role, with a focus on resource and capacity management required · Experience in change management and process improvement initiatives · Proven experience in supporting legacy systems and teams during transitions to modern practices

Knowledge, Skills & Abilities (Ksa):

• Strong understanding of IT project management methodologies (e.g., Agile, Waterfall)
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams
• Knowledge of capacity planning and project portfolio management tools (e.g. Planview) and techniques
• Analytical mindset with the ability to identify problems and develop effective solutions
• Ability to adapt to a fast-paced environment and manage multiple projects simultaneously

  

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $80.00/hr.