Job Title: Reddit Community Manager
Location: Fully Remote
Duration: 3 months Assignment
Shift/Hours: 20hours/week, M to F, (Part-time), EST hours
 
About Us:

• Client is redefining the world of finance by making it simple, accessible, and enjoyable.
• We believe in the power of community and are committed to engaging with our users where they are.
• We're looking for a passionate Reddit Community Manager to join our team and help us build meaningful connections on the platform.

Job Description:

• We are seeking a dynamic and authentic Reddit Community Manager to represent client on Reddit.
•  This role requires a unique blend of customer service, community engagement, and brand advocacy.
• As our Reddit Community Manager, you'll be the face of client in relevant subreddits, fostering positive relationships, addressing user concerns, and building trust within the community.

 Responsibilities:

• Community Engagement: Actively participate in relevant subreddits as a genuine member of the community. Engage in conversations, answer questions, and provide helpful insights related to Cash App.
• Authentic Representation: Present yourself as a real person first and a brand representative second. Share your own experiences and interests to connect with users on a personal level.
• Proactive Communication Style: Be unapologetically transparent: Commit to authentic, no-PR-speak interactions that prioritize customers’ concerns over trying to solely promote the brand. Transparency builds trust.
• Use Humor and Relatability: Leverage casual conversation styles: memes, GIFs, or pop culture references, to connect on a more human level with users while still maintaining professionalism.
• Issue Resolution: Address user concerns and feedback with empathy and transparency. Work closely with internal teams to ensure user issues are resolved promptly.
• Content Creation: Develop and share engaging content that resonates with the community, including behind-the-scenes insights, product updates, and AMAs (Ask Me Anything sessions).
• Relationship Building: Collaborate with subreddit moderators to maintain a positive presence and coordinate on sticky posts or key updates.
• Feedback Loop: Gather valuable user feedback and insights to share with internal teams for continuous improvement of Cash App products and services.
• Facilitate Leadership Visibility: Use Reddit as a platform for leadership involvement by enabling executives to directly address users during AMAs, office hours, or other thought leadership opportunities.
• Transparency and Accountability: Maintain open communication with the community, especially during challenging times. Provide honest updates and involve leadership when necessary.

 Qualifications:

• 2-4 years of experience in online community engagement/management, social media management.
• Ability to build and execute a community engagement strategy aligned with broader brand goals
• Passion for building positive relationships and enhancing brand presence.
• Experience managing or moderating a Reddit community (professionally) is often highly preferred
• Familiarity with building and nurturing online communities across platforms (Reddit, Discord, forums, etc).
• Proven experience in community management, social media management, or a related field.
• Strong understanding of Reddit's platform, culture, and community dynamics.
• Hands-on experience with Reddit features: Subreddits, AMAs, flairs, auto moderator set up, moderator tools, post formats, and Reddit Ads (optional).
• Strong writing skills tailored to the Reddit tone authentic, non-salesy, conversational)
• Excellent written communication skills with a keen attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Basic knowledge of analytics (tracking growth, engagement, sentiment)
• Experience in public relations or partnership development is a plus. 

Education:

• Bachelor’s degree in Communications, Marketing, Public Relations, Digital Media, or a related field.
• Equivalent work experience in community management, social media strategy, or customer engagement may be considered in lieu of formal education.

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $34.50/hr.