Job Title: Senior Business Systems Engineer, Content Products
Duration: 12 months Assignment
Location: Fully Remote
Shift/Hours: 40hours/week, PST hours
 
The Community You Will Join:

• The Content Products team, within the BizTech organization, leads the mission to deliver innovative technology, empowering our knowledge culture, driving connection and scaling support for employees and the client Community.
• Our technology powers Guest and Host support experiences in the client Help Center and Resource center, the Knowledge Center for our support ambassadors and One client for employees.

 
The Difference You Will Make:

• We are seeking a world-class Business Systems Engineer to join our dynamic team.
• You will be responsible for owning the product roadmap for your designated product areas, overseeing the end-to-end delivery of system and tool changes, and supervising the implementation of the product roadmap.
• Your expertise will identify current pain points for BizTech stakeholders, promote industry best practices, and maintain data integrity and accuracy within our platforms.
• You will also play a crucial role in mentoring junior team members, driving strategy, and delivering results with excellence.

 A Typical Day:

• Product Roadmap Ownership - Lead the design, development, and implementation of the Content Platform roadmap which includes our headless CMS, Contentstack and our taxonomy platform, Graphite
• Enable GAI Capabilities - Lead development of AI Assistant for Contentstack including personas, integrations, training, comms and launch.
• Enable Visual Experiences - Lead the rollout of Visual Builder, Composable Studio and Component Library to drive adoption for the simplified content authoring in Contentstack
• Tool and System Changes: Supervise the end-to-end delivery of system and tool changes, ensuring quality and timely delivery.
• Stakeholder Management - Identify and address current pain points, socialize industry best practices, and prioritize project pipelines in collaboration with stakeholders.
• Automation - Drive automation initiatives to reduce manual processes and improve operational efficiency across core business functions including Contentstack Automate capabilities.
• Vendor Management - Partner with our vendors to drive and own the product feature and bug lifecycle from requirements gathering to launch.
• Data Integrity - Design and implement effective data management strategies, including data cleansing, deduplication, and migration.
• Industry Trends - Stay updated with the latest platform features, best practices, and industry trends to proactively identify opportunities for enhancements.
• Business Process Improvement - Craft and suggest future-state business processes and lead the implementation of these suggestions.
• Expertise and Mentorship - Act as a company-wide expert in relevant functional tools and applications. Mentor junior team members and provide guidance on development and delivery.
• Architecture and Design Reviews - Collaborate on architecture and design reviews, offering necessary guidance to ensure development guidelines are followed.
• Contentstack Management: Implement and manage our Contentstack Automate capabilities, AI Assistant capabilities
• User Management - Manage user and RCAC management of our Contentstack and Graphite environments providing guidance to operations teams to provision/deprovision users, maintaining content governance
• Integration Delivery - Deliver Contentstack Marketplace integrations via configuration.
• Team Collaboration - Works closely with the Program Manager, Systems Engineer, and System Architect to drive technical implementation of strategic goals, ensure robust system integrations, and foster a culture of innovation and process efficiency while bridging architecture designs with practical execution.

 Your Expertise:

• 10+ years of professional experience with proven enterprise-grade systems implementations, IT consulting or similar field leveraging advanced platform integrations
• Minimum of 3 years of experience using Contentstack headless CMS
• Experience with taxonomy platforms, preferably Graphite or other enterprise structured metadata taxonomy platforms
• Experience with Contentstack’ s Visual Builder, designing and developing and launching content models and custom components to streamline and scale content authoring
• Experience implementing Contenstack’s Automate solution to migrate team from coded to configured content automations
• Experience researching and implementing custom applications from the Marketplace from research to design and implementation
• Experience with Contentstack Personalize capabilities to provide tailored persona based user experiences as well as A/B testing capabilities
• Advanced degree (e.g., MS/MBA) in Business, Computer Science, or related fields preferred.
• Demonstrated experience designing and implementing custom business solutions and integrations using enterprise platforms including Contentstack and taxonomy platforms, with Graphite as preferred platform
• Deep knowledge of data modeling, business intelligence tools (e.g., Tableau, Looker), and enterprise reporting best practices.
• Skilled at stakeholder engagement and cross-functional collaboration in large global organizations.
• Adept at leading complex projects, simplifying technical concepts, and promoting operational excellence.
• Excellent written and verbal communication skills, especially in critiquing technical designs and leading workshops.
• Exemplifies strong leadership fundamentals, guides junior team members, and drives strategy with a focus on long-term scalability.
• Proficient in designing and implementing data management strategies to ensure data integrity.
• Identifies opportunities for product improvements and standardizes processes, obtaining necessary buy-in from stakeholders.
• Demonstrates expertise partnering with engineering to develop complex data architectures with SaaS platforms including Contentstack, Graphite as well as custom tooling/services to deliver capabilities required by forward thinking stakeholders.

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $85.50/hr.