Job Title: Customer Service Senior Representative
Location: Remote
Duration: 1 Month Assignment (Potential Extension Possible)
Schedule Notes: Monday-Friday, 10:00 AM-7:00 PM EST
 
Note:

• Candidates may reside anywhere in the U.S. but must be fully committed to working Eastern Time hours.
• A reliable high-speed internet connection is required.
• This role is expected to extend beyond 6/30/2025 and likely continue through the end of the year.

 Description:

• Delivers specific delegated technical, administrative, or operative tasks assigned by a supervisor. Participate in preparing and reviewing statements and documents related to business operations / Finance Operations. Assists in the production levels and effective processing controls and related reporting per established procedures. Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members. Tasks involve a degree of planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.
• Administrators: responsible for contributing to the day-to-day function to include but not limited to ensuring optimal client experience, communication with multiple departments, prescribers office outreach, measuring and reporting outcomes.

 Key Functions:

• Day-to-day operational functions related to the assigned product
• Coordination of clinical interventions to include reviewing and sorting progress notes and clinical documents, coordinating assignments with the clinical pharmacist, and auditing document formatting for accuracy before delivery to the prescribers’ office
• Contact prescribers' offices to gather information, coordinate delivery of intervention documentation, and schedule teleconferences between prescribers and clinical pharmacists
• Responds to inquiries or requests regarding additional information from clients, different departments, and/or others for information and assistance
• Senior specific
  • Subject matter expert on product processes available to answer the team's clarifying questions
  • Identifies areas of opportunity for operational efficiencies to ensure optimal team performance
  • Supporting departmental projects
  • Resolve non-routine issues escalated from junior team members

Required Skills:

• Experience in managed care, pharmacy technician, or workers’ compensation claims would be advantageous
• Customer service
• Communication
• Organization and time management
• Attention to detail
• MS Office Products
• Data entry

 Competency:

• Senior
• Align: Organizational Savvy
• Inspire: Instills Trust
• Develop: Situational Adaptability
• Deliver: Being Resilient

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $16.67/hr.