Job Title: Customer Service Representative III
Duration: 3 Months
Location: Doral, FL (Hybrid - 3 days in office, 2 days work from home)

Summary:

• The primary function of a Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.
• A typical Customer Service Specialist is responsible for identifying the client’s issue, offering possible solutions, and providing follow-up as needed.
• Customer Service Agents may handle inbound, outbound, or a combination of both types of communication.

Description:

• Takes initial customer emails/calls and answers general questions regarding company products and services.
• Refers Customers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows up to customers’ inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine customer eligibility for technical support and transfer requests to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions, and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.
• Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.
• Solicit sale of new or additional services or products.

Must-Have:

• High school diploma or GED required. 
• 5-7 years of customer service-related experience required.
• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills. 
• Ability to work independently and manage one’s time. 
• Ability to accurately document and record customer/client information. 
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Non-Negotiable Skills:

• Communication, work with customers and assist them in their teams.  
• Spanish and English are important.
• Written and oral communication. 

Position is offered by a no fee agency. 

Location : FL - Miami, 2000 NW 84th Ave, Doral Florida, 33122  

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.00/hr.