Job Title: Service Operations Outbound Fulfillment Manager/Business Analyst IV
Location: Sunnyvale, CA (100% Onsite, 5 days/week)
Duration: 12 Months (Contract)

Job Description:

The ideal candidate will be a strong communicator, a hands-on problem solver, and a collaborator who thrives in a fast-paced environment. This role directly supports inventory accuracy, warehouse and logistics coordination, and fulfillment performance to ensure exceptional customer experience and operational efficiency.

Key Responsibilities:

* Manage day-to-day operations in partnership with suppliers
* Oversee end-to-end order management and fulfillment execution
* Develop relationships, processes, and data flow between fulfillment and operations
* Provide planning inputs and outputs within our service centers (Service Operations sites)
* Contribute to warehouse and transportation capacity planning
* Ensure Finished Goods (FG) inventory and supply availability
* Serve as the single point of contact for the Customer Support team and business
* Manage transactions in Oracle in support of order shipments
* Define and maintain work definitions in Oracle and maintain Service Bill of Materials (SBOM) updates across systems
* Report on Key Performance Indicators (KPIs) for order fulfillment
* Provide regular and ad hoc reporting as required
* Coordinate supply allocation, order drop, and order prioritization
* Support Retailer and Telco accounts

Minimum Qualifications:

* Proficient in written and verbal communications in English
* Experience with order management and order entry in an ERP system such as Oracle, SAP, or others
* Expertise in Excel and experience retrieving insights/reports from data portals

Top 3 must-have HARD skills
Advanced MS Office Skills
Data analytics and problem solving
Inventory management

Good to have skills
Oracle or Fusion experience
Tableau dashboards experience

Years of experience needed
3-5+ years experience

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $47.36/hr.