Job Title: Vendor Operations Manager (Level V)
Location: Fully Remote 
Duration: 1 year 

Summary:
The Vendor Operations Manager will coordinate and manage vendor users on proprietary localization tools and maintain approved vendor resource databases. This role interfaces with internal teams such as Content, Policy, Legal, Communications, Marketing, and Engineering, as well as with external vendors. The ideal candidate has experience defining large-scale processes, launching new pipelines of content, and scaling teams via external vendor support.

Key Responsibilities:

• Coordinate onboarding and provisioning of external resources on internal systems, ensuring compliance with company policies.

• Manage relationships and communication with a diverse network of localization vendors.

• Develop and execute vendor testing, probation, and localization schedules.

• Track and resolve issues affecting vendor operations and efficiencies.

• Ensure clarity of assignments, adherence to timelines, and quality of deliveries.

• Analyze vendor workflows and recommend process optimizations.

• Support cross-functional teams (Program Management, Language Management, Engineering) to ensure localization requirements are met.

• Define vendor platform designs and automation in collaboration with tooling teams.

• Improve and optimize internal and external processes and workflows.

• Create product documentation and training materials for new product rollouts.

• Serve as subject matter expert on workflows, providing guidance to stakeholders.

• Monitor compliance with security requirements, KPIs, and best practices.

• Lead continuous improvement efforts, including policy updates and tooling enhancements.

• Act as point of contact for escalations and complex issue resolution.

• Promote wellness practices across delivery centers.

• Travel up to 30% to visit delivery centers and engage stakeholders.

Minimum Qualifications:

• 10+ years of experience in vendor management or a related field, with proven expertise in scaling vendor operations and driving process improvements.

• Strong experience managing scaled vendor operations, particularly in developer operations, community, business integrity, or site integrity functions.

• Experience launching new business processes.

• Excellent cross-functional communication skills.

• Analytical skills, including proficiency in Excel (e.g., pivot tables, data analysis).

• Excellent organizational, planning, and prioritization skills.

• Strong verbal and written communication skills.

• Ability to manage multiple projects in a fast-paced environment.

• Bachelor’s degree in a relevant field or equivalent experience.

Preferred Qualifications:

• BA/BS degree in Business Administration, Operations Management, Computer Science, or a related field.

• Experience overseeing trust and safety operations at a tech company.

• Experience in app review, trust & safety scaled operations, or localization.

• Background in AR/VR content or integrity assessment (e.g., identifying inappropriate app content).

Additional Information:

• Top 3 Must-Have Skills:

  • Experience managing scaled vendor operations.

  • Experience launching new business processes.

  • Strong cross-functional communication and analytical skills.

• Good to Have:

  • Content review experience.

  • AR/VR or gaming industry experience.

  • Integrity operations experience.

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $47.36/hr.