Title: Enrollment/Billing Senior Representative
Location: Remote
Duration: 03 Months
Schedule: Must be available to work one of the following shifts: 8:30 a.m.–5:30 p.m. EST and 10:00 a.m.–7:00 p.m. EST
Training: 8:30 a.m.–5:30 p.m. EST.
 
Duties:

• Delivers specific delegated Enrollment/Billing tasks assigned by a supervisor. Provides financial-related support for banking and/or billing-related functions to new and/or existing accounts.
• Sets up, manages, reconciles, processes, and/or balances bank and/or customer accounts.
• Researches problems and negotiates with internal/external customers, banks, vendors, and/or partners to resolve moderately complex issues. Creates, analyzes, and responds to standard and/or non-standard reports.
• Bills and/or collects outstanding/delinquent payments or issues payments.
• Researches and identifies trends and develops and implements methods to improve results. May support larger markets and/or National Accounts.
• Completes day-to-day Enrollment/Billing tasks without immediate supervision but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues.
• Resolves non-routine issues escalated from more junior team members.
  Organizing and keeping track of customers' outstanding balances, contacting customers via email and phone to collect payments on outstanding debt, maintaining a 99% collections ratio, reviewing escalated accounts to determine next steps in collection efforts, scheduling and hosting client-facing meetings, setting up payment arrangements, submitting 10-day demand letters to leadership, delivering specific delegated tasks assigned by management, researching and identifying trends and developing and implementing methods to improve results, researching problems and negotiating with internal/external customers for resolution, partnering to resolve moderately complex issues with sales, credit, and cash teams.

 
Required Experience – Must-Haves:

• Customer collections via phone and email
• Setting up payment arrangements
• B2B Collections

 Skills:

• Time management, communication, attention to detail, empathy, negotiation, problem-solving, detail-oriented, and skip tracing.

 Education:

• High School Diploma with 7 years of professional experience.
• Associate’s Degree with 3 years of professional experience.

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $19.42/hr.