Title: Marketing Communications Campaign Manager
Duration: 2 years
Location: Oakland, CA 94612 (Hybrid, twice a month)
 
Note: Submit local candidates only to the Bay Area/work location. The assignment is hybrid and required on-site at Oakland twice a month. Pre-determined amount for internet and cell phone approved to be expensed. A company laptop will be issued.
 
Top things looking for:

• Experience working in a regulated environment.
• Strong project management skills.
• Experience working in communications or marketing.

 
Description:

• This role will be critical to helping the organization create “10 out of 10” experiences for its customers. The successful candidate will split their time between raising internal and external awareness of the Customer Experience strategic initiative, and enhancing customers’ experience of new billing systems and new customer connections, which we call Continuous Communications Improvement.
• For the Customer Experience strategic initiative, you'll lead internal employee communications, create programs to raise coworker awareness, and develop external communication support.
• For Continuous Communications Improvement, you'll focus on enhancing the customer experience of billing modernization, and building and energy connection programs.
• You'll collaborate with product and program managers, CX, Customer Contact Centers, and external marketing and advertising agencies to implement top-notch customer communications that meet business goals and improve customer experience.

 
Requirements/Qualifications:

• 5-7 years of experience in a creative marketing role in a corporate environment and/or creative/advertising agency executing multi-channel marketing communications campaigns.
• Experience using qualitative and quantitative consumer research to drive communications strategies.
• Excellent project management skills; ability to manage multiple projects of moderate to complex scope.
• Excellent communications skills; demonstrated ability to effectively communicate and collaborate with business leaders/internal clients, agencies, and tailor messages appropriate to the target audience.
• Solid judgment.
• Strong analytical and problem-solving skills.

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $60.68/hr.