Title: Associate Credit Representative
Duration: 4 months
Location: Eagan, MN 55121 (Hybrid, 3 days onsite / 2 days remote)
 
Associate Credit Representative
The primary objective of the Associate Credit Representative is to provide Credit support to all divisions aligned to Global Business Services. The position is accountable for collection and account management activities for complex and high balance customer accounts, new associate training, and may provide additional support to the Credit Manager on team management. This position supports customer collection and account management activities, which require critical thinking and “big picture” decision-making skills related to customer issue resolution. The role works within credit policy guidelines to improve DSO/Cash flow and reduce risk. Position acts as key liaison with both internal and external customers.
 
What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy, and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and our best

 
What You Will Do:

• Demonstrates urgency to resolve issues with associates, internal, and external customers
• Establishes strong working relationships with corporate account sales management teams and external/internal customer contacts
• Develop deep knowledge of customer payment (Order-Cash) processes
• Adheres to company and department policies and procedures.
• Achieves individual objectives related to aged receivables, DSO, account management, and SLA’s by utilizing good time management skills.
• Responds to incoming communications, including e-mails, inbound calls from customers and field associates, and direct mail
• Required to initiate outbound collection efforts for managed cross-divisional customers via phone and e-mail.
• May be required to utilize knowledge of Credit systems to identify and resolve complex customer account issues (disputes, unapplied cash, reconciliation, refunds, etc).
• Effectively engages the Sales Team on critical business decisions related to account management, orders, collection, and placement
• Uses critical decision-making skills to ensure orders are approved or held to ensure corporate relationships are maintained while still balancing risk
• Researches disputes and invoice issues. Support the dispute identification and resolution process. 
• Provides customers with aging and supporting documents to maximize collections.
• Document understanding of customer-specific processes (Payment process, approval structure, Acct History, Portal restrictions, and risk profiles

 
Minimum Qualifications:

• Bachelor’s degree or a degree-seeking candidate in Finance, Accounting, Economics, or a related field
• Four years of previous experience in credit, finance/accounting, or related field may be substituted in part
• Experience in Microsoft Office Suite software (Excel, Word, Access, Outlook)

 
Preferred Qualifications

• Previous analytical experience with high aptitude for research, analysis, and problem-solving skills
• Effective communication skills with all levels within the organization, both oral and written
• Experience with SAP and/or AS400
• Experience with PowerBI and/or SQL
• Detailed understanding of the order-to-cash process life cycle
• Good negotiation skills
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines in a multi-division, fast-paced environment
• Strong attention to detail
• Customer service focused; ability to partner with internal/external contacts
• Problem resolution skills and experience 
• History of being proactive and solving problems early
• Demonstrated initiative with the ability to work both independently and with a team
• Ability to maintain a positive attitude and adapt to a continuously changing environment
• Ability to handle confidential information
• Adaptable to a multi-system environment

  

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.00/hr.