Job Title: Training Content Developer
Duration: 7 Months with possibility of extension
Location: SeaTac, WA (Hybrid – Onsite 2–3 days/week)
 
Role Summary:
The Training Content Developer is responsible for developing training needs at client for the client integration. This role focuses on creating instructor-led lesson plans, eLearning modules, bulletins, and videos for blended learning experiences.
 
Key Duties:

• Develop training content and solutions for multiple front-line, contact center workgroups.
• Apply industry methodologies to write and revise content deliverables (e.g., online course materials, job aides, classroom materials) per approved content plans, ensuring content deliverables adhere to established standards.
• Make recommendations on design specifications, storyboards, and simulations.
• Facilitate informal and formal reviews with subject matter experts and other applicable team members.
• Regularly report on project status and recognize potential problems and promptly report issues to manager.
• Resolve requests for content updates based on identified defects, product enhancements, root cause analysis findings, etc. to help ensure delivery of high-quality products to our internal customers.
• Take initiative to assist in the continued improvement of content development processes and standards, recommending changes required to match or surpass e-learning industry standards.
• With limited direction from manager, work independently to manage moderately complex projects, including timelines, development of content, scripts, video recording, and audio.

 
Required:

• 2 years of experience with adult learning principles and e-learning development.
• Experience with one or more eLearning authoring tools such as: Articulate Storyline 360, Vyond, or Canva. 
• Experience with image/graphic creation and manipulation.
• Thorough understanding of learning modalities and adult learning styles.
• Possess excellent written, verbal, and presentation skills.
• Possess strong organizational and time management skills, with the ability to maintain and adhere to project and individual schedules with minimal supervision.
• Ability to quickly analyse the impact of development changes on a content development project and adjust workload appropriately.
• Ability to create compelling visual designs for in-person or virtual training that is functional and engaging.
• Advanced proficiency with Microsoft Office applications (e.g., Teams, Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent.

 
Preferred:

• Experience working with Articulate (Rise 360, Storyline, AI).
• Experience in creating simulations, gamification design, and recording screencasts.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 60.00/hr.