Customer Service-Worksite Representative (Bilingual Spanish- English)
Spectraforce
Phoenix, Arizona
24 days ago
Job Description
Job Title: Customer Service-Worksite Representative (Bilingual Spanish- English)
Duration: 6 Months
Location: Phoenix AZ USA 85027
Job Schedule-Training is on site for 7-8 weeks, 40 hours per week For training.
Once the representative is deemed proficient in call handling the job schedule then reverts to a hybrid 3/2 schedule.
Work Hours: It is 40 hours per week. The hours of operation are 730am-600pm CT
Job Summary
The Worksite Representative serves as the first point of contact for customers and is responsible for addressing service concerns, inquiries, and various customer requests. This role includes handling specific call types and completing requests according to departmental guidelines and procedures. The representative fosters a positive customer experience through professionalism, courtesy, and thorough knowledge of Client systems and products.
Responsibilities
Competencies
Skills
Education and Experience
About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.82/hr.
Duration: 6 Months
Location: Phoenix AZ USA 85027
Job Schedule-Training is on site for 7-8 weeks, 40 hours per week For training.
Once the representative is deemed proficient in call handling the job schedule then reverts to a hybrid 3/2 schedule.
Work Hours: It is 40 hours per week. The hours of operation are 730am-600pm CT
Job Summary
The Worksite Representative serves as the first point of contact for customers and is responsible for addressing service concerns, inquiries, and various customer requests. This role includes handling specific call types and completing requests according to departmental guidelines and procedures. The representative fosters a positive customer experience through professionalism, courtesy, and thorough knowledge of Client systems and products.
Responsibilities
- Support policyholders by providing information about insurance products.
- Answer PFP calls and respond to policyholder inquiries regarding claims, service, and intake-related issues.
- Provide detailed information on policy statuses.
- Assist with basic technical troubleshooting for self-service tools.
- Transfer calls to the PFP sales team to help increase APV revenue.
- Handle claim intake for PFP.
- Meet or exceed expectations for departmental standards, including quality, average handle time, auxiliary time, after-call work, and other KPIs.
- Embody and demonstrate the organization's Common Purposes and Shared Traits.
- Understand and support organizational goals, process improvements, and provide feedback to leadership.
- Participate in partnership training and mentorship of junior representatives.
- Perform additional duties as assigned.
- Must be available to work various shifts within the 7:30 AM – 6:00 PM CDT timeframe.
- Represent Client values of Personal Connection, Empathy, Problem-Solving, and Ownership.
Competencies
- Problem Solving: Logical and structured approach to analyzing problems, breaking down complex issues, and identifying root causes.
- Continuous Learning: Commitment to professional growth through formal/informal learning and challenging work assignments.
- Initiative: Exceeds expectations with minimal supervision; self-motivated and proactive.
- Adaptability: Adjusts efforts in response to shifting demands and new ideas; prioritizes effectively.
- Results Orientation: Accountable for executing plans and achieving desired outcomes; seizes opportunities.
- Values Orientation: Models Client values; acts with integrity, teamwork, and a commitment to “One Client” culture.
Skills
- Customer service experience with strong interpersonal skills.
- In-depth knowledge of insurance products and policy schedules.
- Understanding of worksite products and related systems, including LSP.
- Friendly, professional demeanor and the ability to remain calm under pressure.
- Excellent verbal and written communication skills.
- Strong attention to detail, organization, and time management.
- Ability to explain complex policy information simply.
- Proficiency in basic computer operations and database software.
- Flexibility in schedule to meet business needs.
- Bilingual (Spanish-English) skills preferred – verbal, written, and reading.
Education and Experience
- 2–3 years of customer service experience required
- High School Diploma required
- Bachelor’s Degree preferred
About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.82/hr.