Desktop Systems Analyst
Spectraforce
Toronto, Ontario
2 months ago
Job Description
Job Title: Desktop Systems Analyst
Location: Toronto ON M5J0A8 (3 Days onsite)
Duration: 12 Months
Job Description:
End User Services Associate
We're looking for an End User Services Associate candidate with experience in Desktop Systems Support to join our team in Toronto, ON.
You will be responsible for providing IT support across a wide range of services to internal Informatica customers for the Toronto, CA office. A key part of your role will be to work closely with IT's regional customers to understand their needs better and to propose technical solutions to day-to-day business problems.
Technology You'll Use
• Active Directory, Microsoft Office, Windows Operating System, OSX Operating System, ServiceNow, Microsoft Teams, Microsoft OneDrive, Google Chrome, Microsoft Edge, Zoom.
Your Role Responsibilities? Here's What You'll Do
• Being the local IT point of contact for the business
• Collecting feedback from customers and acting as a translator between IT and the business and understanding how Informatica's business works
• Acting as a technical consultant for the business, solving technical problems that add business value
• Initial setup of IT services as part of the new hire process (incl. delivering IT induction)
• Ongoing configuration and maintenance of IT-supported hardware and software standards
What We'd Like to See
• A good understanding of "Quality" as it relates to customer satisfaction
• Has worked in large multi-national environments that span the globe
• Must have good written and verbal English skills
• Linux and/or Apple Mac Experience
• Experience using a helpdesk or IT issue and problems tracking system such as ServiceNow
Role Essentials
• Minimum of 3 years of experience in a desktop support role in IT
• Proven track record supporting MS Windows operating systems (particularly Windows 10 & 11), Active Directory, and MS Office (including MS Outlook)
• Must have excellent knowledge of computer hardware and software in general
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. We also offer an Employee Assistance Program (EAP) and an employee discount program, which provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $26.00/hr.
Location: Toronto ON M5J0A8 (3 Days onsite)
Duration: 12 Months
Job Description:
End User Services Associate
We're looking for an End User Services Associate candidate with experience in Desktop Systems Support to join our team in Toronto, ON.
You will be responsible for providing IT support across a wide range of services to internal Informatica customers for the Toronto, CA office. A key part of your role will be to work closely with IT's regional customers to understand their needs better and to propose technical solutions to day-to-day business problems.
Technology You'll Use
• Active Directory, Microsoft Office, Windows Operating System, OSX Operating System, ServiceNow, Microsoft Teams, Microsoft OneDrive, Google Chrome, Microsoft Edge, Zoom.
Your Role Responsibilities? Here's What You'll Do
• Being the local IT point of contact for the business
• Collecting feedback from customers and acting as a translator between IT and the business and understanding how Informatica's business works
• Acting as a technical consultant for the business, solving technical problems that add business value
• Initial setup of IT services as part of the new hire process (incl. delivering IT induction)
• Ongoing configuration and maintenance of IT-supported hardware and software standards
What We'd Like to See
• A good understanding of "Quality" as it relates to customer satisfaction
• Has worked in large multi-national environments that span the globe
• Must have good written and verbal English skills
• Linux and/or Apple Mac Experience
• Experience using a helpdesk or IT issue and problems tracking system such as ServiceNow
Role Essentials
• Minimum of 3 years of experience in a desktop support role in IT
• Proven track record supporting MS Windows operating systems (particularly Windows 10 & 11), Active Directory, and MS Office (including MS Outlook)
• Must have excellent knowledge of computer hardware and software in general
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. We also offer an Employee Assistance Program (EAP) and an employee discount program, which provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $26.00/hr.