Title: Project Assistant Support
Duration: 3 Months (Temp to Hire)
Location: Centennial, CO
 
Responsibilities:
The role of a Citizen Responder is to provide a visible link between the City of Centennial departments and the general public in order to maintain a consistent and high-quality level of customer support for the City of Centennial. The incumbent must receive and respond tactfully and resourcefully in the process of seeking resolution to inquiries and issues/complaints that are reported by customers to the Citizen Response Center (CRC). The Citizen Responder will also monitor compliance with performance standards, provide reports through the CRM system, and will assist with managing the Service Request and Work Order process/application in support of all project divisions.
 
Essential Duties and Responsibilities

• As a Citizen Responder, receive complaints or inquiries via telephone, electronic mail. mobile app, and web requests from the public and provide answers, if known or through research, make the proper referral to an outside agency or resource, or issue the appropriate service request to the field crews.
• Assist all department heads in working with citizens and community groups to resolve neighborhood concerns.
• Conduct research and prepare correspondence in response to internal and public inquiries or issues and concerns.
• Maintain knowledge of various issues, projects, and events surrounding the City.
• Coordinate resources to respond to citizen’s questions and concerns.
• Assist the department with preparing and analyzing weekly and monthly reports, generated through the CRM system, that monitors compliance with performance standards by reviewing data entry for accuracy and completeness on a daily, weekly, and monthly basis.
• Perform data entry in the CRM system to initiate new requests, update service requests and reporting parties, and close work requests/work orders as necessary.
• Performs other similar duties as assigned.

 
Qualifications:

• High School diploma or GED
• Three (3) years call center or customer service experience.
• Basic knowledge of Microsoft Office Suite applications
• Ability to clearly and concisely communicate verbally and in writing with customers, office and field personnel

 
Preferred Qualifications

• Thorough knowledge of Microsoft Office Suite applications.
• Experience working with CRM applications and/or Service Request/Work Order systems.
• Strong interpersonal communication and relationship skills, the ability to interpret, apply, and explain work management procedures.

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $22.00/hr.