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Showing: 15 Mobile Test Automation Engineer Consultant jobs
Technical Support Engineer - Automation
Spectraforce
US

4 months ago

Job Description

Job Description: Technical Support Engineer - Automation
 
Position Overview:
The Technical Support Engineer - Automation will manage and resolve complex issues within the ServiceNow platform, serving as the first point of escalation within the technical support department. This customer-facing role requires a blend of strong technical expertise and exceptional interpersonal skills to ensure customer satisfaction through regular communication and timely updates on case progress.
 
Key Responsibilities:
 
Technical Support:
Act as the first point of escalation for challenging issues within the ServiceNow platform.
Provide regular communication updates to customers regarding the status and progress of their requests/cases.
Quickly gain and apply an understanding of the ServiceNow platform.
 
Technical Expertise:
  • Portuguese, English, and Spanish
  • 2+ years of previous tech support exp
  • Experiencie writing and debugging JavaScript
  • Understanding of OOP 
  • Working knowledge of Web Technologies such as Apache, Tomcat, HTML, XML or JSON
  • Understanding of remote administration via SSH, SNMP, WMI, Powershell
  • Familiarity with AWS, Azure or VMWare
  • Understanding of SQL and database concepts

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