Job Description: Technical Support Engineer - Automation
 
Position Overview:
The Technical Support Engineer - Automation will manage and resolve complex issues within the ServiceNow platform, serving as the first point of escalation within the technical support department. This customer-facing role requires a blend of strong technical expertise and exceptional interpersonal skills to ensure customer satisfaction through regular communication and timely updates on case progress.
 
Key Responsibilities:
 
Technical Support:
Act as the first point of escalation for challenging issues within the ServiceNow platform.
Provide regular communication updates to customers regarding the status and progress of their requests/cases.
Quickly gain and apply an understanding of the ServiceNow platform.
 
Technical Expertise:

• Portuguese, English, and Spanish
• 2+ years of previous tech support exp
• Experiencie writing and debugging JavaScript
• Understanding of OOP 
• Working knowledge of Web Technologies such as Apache, Tomcat, HTML, XML or JSON
• Understanding of remote administration via SSH, SNMP, WMI, Powershell
• Familiarity with AWS, Azure or VMWare
• Understanding of SQL and database concepts