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Showing: 2 Computer Client Support Analyst jobs in Sacramento, California
Computer Client Support Analyst
Spectraforce
Sacramento, California

3 days ago

Job Description

Computer Client Support Analyst
12 Months
Sacramento, CA 95833
Note:
  • These positions will be 100% onsite to start and once the candidate demonstrates the ability to work independently and meet performance expectations, a hybrid work schedule will be available. This usually takes 3-6 months of work before the candidate is ready to be considered for the hybrid work schedule.
  • Provides opportunity for in-person training and mentorship from fellow team members
  • Workers to be assessed for hybrid work model: Workers will be assessed based on criteria such as training completion, grasp of training material, ability to work independently and meeting assignment metrics
Top Things:
  • Tier 1 remote technical support experience
  • IT Service Desk experience
  • Call Center – Remote customer service experience
  • IT Certifications
  • Customer-focused IT Help Desk positions.
  • Minimum of 35WPM. (https://10fastfingers.com/typing-test/english)
  • 1 year help desk/customer service experience.
  • Shifts are TBD. Their core schedule will be Monday through Friday, starting between 6:00 am-9:30 am.
 
Minimum Qualifications
  • High School Diploma or equivalent
  • 1 year of IT service/help desk operations experience
  • Complete service requests and troubleshoot computer and device problems via the telephone & web channels
  • Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
  • Strong client customer skills
  • Ability to learn quickly and transfer essential knowledge to team members
  • Capable analytical skills
  • Teamwork is essential
  • Strong communication skills
  • Demonstrates work quality and efficiency
  • Open and adaptable to change
  • Passion for safety
Desired Qualifications
  • Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.
  • 1 year of general customer service experience in retail, or call center sales or service role
  • IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
  • Qualitative and quantitative analytic & problem solving skills
  • Ability to learn new concepts quickly
  • Organizational skills
  • Advanced verbal and written communication skills
  • Proficient in Microsoft Excel and Word
  • Is able to work independently or as part of a team
  • Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP
  • Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks
  • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline
Role and Responsibilities:
  • Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment
  • In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues; identifies and engages needed resources to remedy problems; Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems; Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.)
  • After-hours analysts provide support after core hours. Contacts On-call support for urgent issues on applications used by clients
  • Administers active 2-way communications and 'knowledge transfer' within assigned team/function, both planned/advance notice and real-time
  • Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners and stakeholders
  • Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents Must be able to follow through on assigned tags to completion
  • Assesses and ensures process and work conforms to existing policies, standards and guidelines
  • Correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events
  • Monitor network devices, interfaces and applications through intelligent devices and automated programs across the Client enterprise for alarms/alerts received from incidents, unauthorized or failed changes
  • Manage alarms and alerts received from existing monitoring programs using previously defined business rules
  • Completing documentation of service requests within established time frames
  • Windows Microsoft application experience
  • Troubleshooting IT related issues (preferably with call center experience)
  • iOS (iPhone, iPad) application support and troubleshooting
  • Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device
  • Driven to help and support clients with outstanding customer service.
  • Ability to meet attendance expectations.
 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.00/hr.

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