Title: Program Manager III
Duration: 12 Months 
Location: Remote position within US

The Knowledge Management Program Manager is responsible for maintaining the knowledge management ecosystem through documentation, project execution, and daily operations. The ideal candidate will have experience managing multiple projects/programs, strong leadership skills, and excellent stakeholder communication. They should be able to work independently and collaboratively in a fast-paced environment and have prior knowledge management experience.

Job Responsibilities

• Author, edit, and standardize materials prepared by others, ensuring consistency and quality.
• Organize materials with clarity and conciseness, adhering to established standards for order, style, and terminology.
• Maintain meticulous records and files of work, including revisions, to ensure accuracy and efficiency.
• Collaborate with clients and stakeholders across Global Operations to define processes, technical specifications, and content for publication, ensuring clear communication and project success.
• Partner across Global Operations to develop performance support solutions.
• Monitor and measure the impact of knowledge management initiatives.

Required Skills

• Strong verbal and written communication skills.
• Ability to partner and deliver results across multiple teams and leadership levels.
• Experience managing global knowledge and documentation projects/programs (including vendor providers or cross-functional stakeholders) and communicating trade-offs between metrics to stakeholders.
• Ability to communicate feedback, challenges, roadblocks, and insights effectively and concisely to appropriate audiences.
• Capability to apply knowledge strategy across diverse workflows while meeting regional and industry-specific needs, including technical solutions.
• Strong project management skills with the ability to prioritize multiple projects based on business needs and impact.
• Ability to navigate uncertainty, finding creative solutions to drive business success.

Education & Experience

• Bachelor’s degree required.
• Preferred Qualifications:
  • Proven track record of strong project ownership, project management, and self-direction.
  • Experience delivering programs through outsourced vendor partners.
  • Experience working with or in support of diverse communities.
  • Prior experience in knowledge management.

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $50.00/hr.