Computer Client Support Analyst
Spectraforce
Sacramento, California
4 days ago
Job Description
Computer Client Support Analyst
Sacramento, CA (100% Remote)
3 months+ Contract
**TYPING TEST MUST STILL BE INCLUDED**
***OPEN TO BOTH LOCAL AND NON-LOCAL including Out of State Candidates***** 100% remote (in the unlikely event that one or more of the successful candidates is local to the Sacramento area and would prefer to work onsite, the team would be OK with that)
**WORK SCHEDULE: The team expects to cover 6am – 6pm Pacific Time with these 2 positions. Please specify in the resume the selected shift of your candidate's Shift start times are expected to be:
Top Skills:
Job Description:
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.00/hr.
Sacramento, CA (100% Remote)
3 months+ Contract
**TYPING TEST MUST STILL BE INCLUDED**
***OPEN TO BOTH LOCAL AND NON-LOCAL including Out of State Candidates***** 100% remote (in the unlikely event that one or more of the successful candidates is local to the Sacramento area and would prefer to work onsite, the team would be OK with that)
**WORK SCHEDULE: The team expects to cover 6am – 6pm Pacific Time with these 2 positions. Please specify in the resume the selected shift of your candidate's Shift start times are expected to be:
Top Skills:
- Microsoft Intune and MS Authenticator
- Customer service/client support via phone experience
- Experience using a ticketing system (Remedy, Service Now, etc.)
Job Description:
- Provides remote support with technical understanding and capability of Microsoft Intune and MS Authenticator.
- Primary responsibilities include: iOS device activation, Microsoft Intune Install and Enrollment, Enterprise Microsoft Authenticator install and enrollment, BYOD iOS device support for uninstall of MDM and re-install of MS Intune.
- Administers active 2-way communications and 'knowledge transfer' within assigned team/function, both planned/advance notice and real-time
- Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners and stakeholders
- Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents must be able to follow through on assigned tags to completion
- Assesses and ensures process and work conforms to existing policies, standards and guidelines
- Complete documentation of service requests within established time frames
- High School Diploma or equivalent.
- 1 year of IT service/help desk operations experience
- Complete service requests and troubleshoot computer and device problems via the telephone & web channels
- Standard knowledge and experience Microsoft Office Suite, Microsoft Windows operations systems,
- Support Experience with Avanti Intune, iOS, and mobile phone activations
- Strong client customer skills
- Ability to learn quickly and transfer essential knowledge to team members
- Adheres to work instructions and/or processes as defined in Run-Books and Playbooks
- Capable analytical skills
- Strong communication skills
- Demonstrates work quality and efficiency
- Open and adaptable to change
- Passion for safety
- Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.
- 1 year of general customer service experience in retail, or call center sales or service role
- IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
- Qualitative and quantitative analytic & problem solving skills
- Advanced verbal and written communication skills
- Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Active Directory, TCP/ IP)
- Remote Support knowledge (e.g. VPN, Citrix, Global Protect)
- Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.00/hr.