Job Title: User Experience Designer V
Duration: 12 Months
Location: Remote (PST Time)
 
Job Description:
We're seeking a systematic-thinking UX Designer. In this role, you'll be instrumental in defining, building, and documenting our design system for tools used by all of clients Customer Service associates globally. Your work will enable builder teams to create consistent, efficient, and intuitive experiences that elevate how client delivers customer service.
 
What You'll Do:

• Lead the design and evolution of our customer service design system components and patterns
• Create comprehensive documentation that clearly communicates usage guidelines, best practices, and implementation details for design system components
• Develop detailed pattern libraries with examples, use cases, and rationale to enable builder teams to make informed decisions
• Write clear, accessible documentation that helps teams understand both how and why specific components and patterns should be used
• Partner with product, engineering, and research teams to understand associate needs and workflows, translating complex requirements into scalable design solutions
• Create self-service resources that enable builder teams to implement design patterns independently
• Conduct research and usability testing to validate design system components and patterns
• Drive adoption through clear communication and education materials

 
Basic Qualifications:

• 7+ years of experience in UX design, with significant focus on design systems or component libraries
• Experience working on large-scale enterprise design systems
• Strong portfolio demonstrating systematic thinking and component-based design solutions
• Excellent written communication skills with experience creating technical documentation
• Proficiency in modern design tools (Figma, Adobe Creative Suite) and prototyping tools
• Bachelor's degree in Design, HCI, or equivalent practical experience
• Experience with design tokens, accessibility standards, and scaling design across multiple products

 
Preferred Qualifications:

• Experience designing enterprise software or internal tools
• Strong documentation skills with examples of pattern libraries or style guides you've created
• Knowledge of front-end development principles and ability to collaborate effectively with engineers
• Understanding of service design and how it applies to customer service operations
• Experience with design ops and design system governance
• Strong presentation skills and ability to influence cross-functional stakeholders
• Background in working with global teams and considering international design requirements

 
What Sets You Apart:

• Ability to distill complex design concepts into clear, actionable documentation
• Strong systems thinking with attention to both big picture and details
• Excellence in creating self-service resources that enable teams to work independently
• Experience working in fast-paced, technical environments
• Interest in customer service technology and associate experience improvement

 
Must-haves:

• 7+ Experience with UX Design
• Written Skill with design documentation
• Component library governance

 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $65.00/hr.