Customer Service Representative – Entry Level

Location:Heredia, Costa Rica

Job Type: Full-time, on site position.

Job Summary:
We are looking for a Customer Service Representative to join our team. This entry-level role is ideal for individuals with strong communication skills and a customer-oriented mindset. The ideal candidate should have an intermediate to advanced level of English and be comfortable handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.

• Assist customers with product or service-related questions, troubleshooting issues, and providing accurate information.

• Process orders, returns, and exchanges efficiently.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with internal teams to ensure timely resolution of customer concerns.

• Follow company guidelines and policies to provide excellent service.

• Identify opportunities to improve customer satisfaction and escalate issues when necessary.

Requirements:

• English level: Intermediate to Advanced (spoken and written).

• High school diploma or equivalent.

• Previous customer service experience is a plus but not required.

• Strong verbal and written communication skills.

• Ability to work in a fast-paced environment and handle multiple tasks.

• Problem-solving skills and attention to detail.

• Basic computer skills.

What We Offer:

• Competitive salary and benefits package.

• Training and development opportunities.

• A supportive and inclusive work environment.

• Growth opportunities within the company.

If you are passionate about providing excellent customer service and want to be part of a dynamic team, we encourage you to apply!