Support Engineer 
Duration: 11 Months
Location: Sunnyvale,CA

As a Support Engineer, you will be a Subject Matter Expert (SME) for one or more services, acting as a key resource within your team. You will be recognized as a support leader across the broader organization, frequently engaged in cross-team collaboration and large-scale planning initiatives.

In this role, you will:

• Lead large, multi-team projects and resolve the most complex support issues.
• Drive operational efficiency by defining SLAs, metrics, monitoring tools, and documentation.
• Proactively prevent support issues by participating in design reviews and identifying potential risks.
• Collaborate closely with development and QA teams to refine the change management lifecycle.
• Conduct deep dives into automation issues, working with engineering teams to resolve fleet performance and availability challenges.
• Develop automation tools to streamline daily system administration tasks.
• Troubleshoot and optimize Linux-based systems, utilizing AWS tools, service logs, and Linux performance monitoring tools.
• Share insights with Tech Giant Client leadership to drive continuous improvement.
• Contribute to the strategic direction of the team, making sound technical decisions with excellent judgment.

What We’re Looking For:

• Strong scripting and programming skills to troubleshoot and resolve technical issues.
• Ownership of production system software deployments and ongoing software upgrades for backend services.
• Ability to troubleshoot, debug, evaluate, and resolve computer-identified alarms.
• Experience in software deployments, migrations, and host management.
• Passion for automation, developing tools to achieve a human-free operations environment.
• Ability to optimize software while leveraging system architecture for maximum efficiency.
• Background in Application Support and a drive to contribute to business growth.

Basic Qualifications:

• Strong knowledge of computer concepts, PC hardware/software troubleshooting, and workstation (desktop/laptop) hardware.
• Experience supporting Windows XP/7 and Server OS in a managed desktop environment.
• Familiarity with Macintosh OS X (10.4 and later) is desirable.
• Basic working knowledge of Linux/UNIX systems (Red Hat preferred).
• Solid understanding of networking concepts (Ethernet, TCP/IP, Windows Server networking).
• Self-motivated with the ability to work independently and with minimal supervision.
• Strong customer focus, problem-solving mindset, and proactive attitude.
• Commitment to high standards, attention to detail, and organizational skills.
• Ability to lift up to 50 lbs safely.
• BS degree in Computer Science or a combination of education and relevant experience.
• 3+ years of software development or 4+ years of technical support experience.
• Hands-on experience with Unix and modern scripting languages.

Preferred Qualifications:

• Knowledge of web services, distributed systems, and web application development.
• Experience troubleshooting and maintaining RAID (hardware & software).
• Experience working with REST web services, XML, and JSON.

This is an exciting opportunity for engineers who are passionate about troubleshooting, automation, and driving operational excellence at scale. If you're ready to take on technical challenges and grow your expertise, we’d love to hear from you!

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $40.00/hr.