Technical Documentation Specialist V
Remote (PST/EST)
6 months
 
Job Description:

• Proven experience in technical documentation, particularly in systems architecture, data flows, and process documentation.
• Experience using AI capabilities to accelerate the development and organization of technical documentation.
• Strong understanding of solution and data architecture, as well as process flows.
• Experience in documenting non-functional requirements, risks, assumptions, and mitigation strategies. Familiarity with tools such as Lucidchart for diagramming
• Ability to create clear and detailed deployment plans, including change management and data migration processes.
• Strong communication skills, with the ability to clearly document complex technical concepts for a broad audience.
• Experience working in a cross-functional team and collaborating with engineers, project managers, and business stakeholders.

 
Qualifications:

• Familiarity with general data and solution architecture concepts.
• Experience in using tools like Lucidchart for creating system context diagrams.
• Familiarity with cloud-based platforms and integration technologies.
• Ability to create and maintain centralized documentation repositories.
• Document Current Solution Architecture: Capture and present detailed diagrams, descriptions, and technical specifications for the current system architecture and workflows.
• Document Proposed Future Solution Architecture: Create documentation that defines the target state of the solution architecture, ensuring alignment with business objectives and technical requirements.
• Process Flows: Develop clear and concise process flow diagrams to represent system interactions, data exchanges, and integration points.
• Jobs, Pipelines, and Scripts Documentation: Document the jobs, pipelines, and scripts required to implement the solution, ensuring they are clearly described for internal use.
• System Context Diagrams: Create and maintain system context diagrams that illustrate integrations and interactions across different system components.
• Data Models Documentation: Document data models (ER/Object models), data dictionaries, and ensure proper documentation of data requirements, formats, and structures.
• Non-Functional Requirements (NFRs): Document and track NFRs, assumptions, risks, and mitigation strategies for the solution.
• Service Level Agreements (SLAs): Define and document SLAs for each function and create a communications structure to ensure clear ownership and expectations for all activities (e.g., ensuring goals are available by the 3rd Wednesday of each month for UDP generation).
• Deployment Documentation: Create comprehensive deployment docs, templates, and plans outlining the steps for seamless transition, change management, and data migration.
• Change Management and Transition: Document processes for handling POR changes, transitions, and exceptions in the system, addressing any potential impacts on the solution.
• Exception and Piloting Impact: Identify and document potential exceptions or pilot-phase impacts on the overall solution and deployment.
• Centralized Documentation Repository: Establish and maintain a centralized repository for all technical documentation, ensuring easy access and version control for the entire team.

 
Story Behind the Need – Business Group & Key Projects:
Key Projects/Day-to-Day Responsibilities:         

• Documentation /mapping current processes with tech side of things
• Plan for transition within the team

 
Defining what kind of documentation is needed?

• Creating SLA’s
• Creating an artifact
• Aligning a document format
• Cloud based platforms and integration
• Solution and data architecture
• Process flows
• Data modeling

 
Documentation tools: Lucidcharts, Visio
 
Compelling Story & Candidate Value Proposition
What makes this role interesting?         

• Get to learn about different ways of solutioning
• Tools optimizations for design decisions

 
Candidate Requirements:
Must-Have Skills:

1. Technical documentation, particularly in systems architecture, data flows, and process documentation

• Solution and data architecture
• SLA understanding
• Cloud based platforms and integration

1. Defining what kind of documentation is needed?

• Creating SLA’s
• Creating an artifact
• Aligning a document format
• Prior exp in technical documentation in a tech company, Technical writer role

1. Strong understanding of solution and data architecture, as well as process flows

• Conceptual understanding of:
  • Solutions architecture
  • Creating process flows
  • Data modeling

 
Nice-to-have Skills:

• Experience using AI capabilities to accelerate the development and organization of technical documentation.

 
Years of Experience:

• 10+ years in as a technical documentation, deep understanding with data modeling

 
Degrees/Certifications Required: Bachelor’s
 
Interview Process:

• General Interview
• Solutioning and Design Specifics

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $90.00/hr.