Application Support Analyst
Montréal, QC H3A 2A6 (Hybrid – 3 days onsite per week)
12 Months
 
Key Skills and Qualifications

• In addition of a combination of basic technical and functional skills, the candidate should demonstrate excellent communication and interpersonal skills.
• She/He/They must have a genuine willingness to handle and manage tasks with a high level of autonomy and alert and be able to take initiatives. The team is always available to help.

Training and Occupational Experience

• 2 to 5 years’ experience either in the fields of IT or Application Support, banking operations/client service or Client Management (call-center…), functional monitoring.
• A background on Cash Management and/or Swift would be considered as a strong asset
• University degree, preferably Bachelor in IT or Business Administration is a plus for the job.

Technical Skills

• Knowledge on ticketing tools (like JIRA, Service Now…)
• Basic knowledge on Information Systems and Technical/Functional architecture
• Knowledge on financial messaging standards (SWIFT MT/MX…) is a plus.
• Knowledge of the European financial standards (SEPA, SCT, SDD, Instant Payments, Market Infrastructures)

Decisive:

• Knowing the organizational processes or at least the internal organization of a bank)
• Knowing the SWIFT and Cash Management Payment infrastructures on the market
• Being able to manage functional and technical incidents based on standard processes
• Knowing about the corporate clients’ channels
• Having a past experience in monitoring end-to-end financial flows

Soft Skills

• Strong communication skills (writing and oral) in English and in French if possible
• Client focus: Ability to analyze and understand internal business users and to bring them support
• Analytical and information structuring skills
• Trouble shooting: be able to take initiatives and problem solving
• Stress resistance: responsiveness and capacity to prioritize your actions
• Rigorous and accuracy
• Ability to collaborate (strong team player)
• Languages: French recommended and fluent in English

Availability
The team is part of a follow-the-sun model that is based on European activities:

• The team members are requested to work several weekends per year (around 16 weekends per year) and during public holidays. You get days off for each worked weekend or worked public holiday
• During the week, the team members work in staggered hours (11:30AM – 07:30PM).

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. We also offer an Employee Assistance Program (EAP) and an employee discount program, which provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $400.00/hr.