IT Support Analyst, Specialist|6996
Spectraforce
Santa Clara, California
3 months ago
Job Description
Title: IT Support Analyst/Specialist
Location: Santa Clara, CA
Duration: 6 months
Shift: Monday through Friday 8AM to 5PM
Job Description:
Top 5 Required Skills
1. Experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
2. Basic server room / IT infrastructure understanding (e.g., rack-and-stack).
3. Understanding of corp. networking (e.g., LAN/WAN, VLAN, VPN).
4. Basic understanding of hardware asset management principles.
5. Customer service skills.
Technologies:
- Microsoft Windows OS
- Ticket management system
Required Education:
High School Diploma or equivalent.
• 5+ years of experience in IT, Engineering Support, or related area.
• 3+ years of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
Job Description:
Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Additional Job Description
Principal Duties and Responsibilities:
• Analyzes and prioritizes incoming requests.
• Follows and develops standard operating procedures.
• Follows procedures for incident escalation and notification to leadership.
• Identifies highly complex problems and escalates to senior staff for prioritization as needed.
• Facilitates the tracking and development of documentation by entering details of incidents, status of service requests, and resolutions.
• Identifies highly complex problems and escalates to senior staff for prioritization as needed.
• Facilitates the tracking and development of documentation by entering details of incidents, status of service requests, and resolutions.
• Leads the execution of disaster recovery and business continuity processes and events.
• Analyzes incident data and trends to help prioritize efforts to improve system availability and performance.
• Provides after hours on-call support.
• Provides first and second level support to resolve difficult, complex, and sensitive problems with products, applications, and devices, and provides assistance to others in resolving problems.
• Mentors other team members to disseminate knowledge about subject matter expertise and latest IT solutions.
• Facilitates the knowledge repository for all technical support.
• Reviews information and supports the compilation of information (e.g., procedures, installation, configuration) related to new support.
• Serves as a technical lead on a feature or system, assigns work to a small project team, and works on more advanced tasks to complete a project.
• Helps team members to determine which work tasks are most important, manages distractions, and deals with setbacks in a timely manner.
• Meets with vendors to resolve service failures or issues.
Level of Responsibility:
• Working independently with little supervision.
• Taking responsibility for own work and making decisions that are moderate in impact; errors may have financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.
• Using verbal and written communication skills to convey information that may be complex to others who may have limited knowledge of the subject in question. Role may require basic negotiation and influence, cooperation, tact, and diplomacy, etc.
• Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions).
• Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.
• Exercising substantial creativity to innovate new processes, procedures, or work products within guidelines or to achieve established objectives.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $40.63/hr.
Location: Santa Clara, CA
Duration: 6 months
Shift: Monday through Friday 8AM to 5PM
Job Description:
Top 5 Required Skills
1. Experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
2. Basic server room / IT infrastructure understanding (e.g., rack-and-stack).
3. Understanding of corp. networking (e.g., LAN/WAN, VLAN, VPN).
4. Basic understanding of hardware asset management principles.
5. Customer service skills.
Technologies:
- Microsoft Windows OS
- Ticket management system
Required Education:
High School Diploma or equivalent.
• 5+ years of experience in IT, Engineering Support, or related area.
• 3+ years of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
Job Description:
Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Additional Job Description
Principal Duties and Responsibilities:
• Analyzes and prioritizes incoming requests.
• Follows and develops standard operating procedures.
• Follows procedures for incident escalation and notification to leadership.
• Identifies highly complex problems and escalates to senior staff for prioritization as needed.
• Facilitates the tracking and development of documentation by entering details of incidents, status of service requests, and resolutions.
• Identifies highly complex problems and escalates to senior staff for prioritization as needed.
• Facilitates the tracking and development of documentation by entering details of incidents, status of service requests, and resolutions.
• Leads the execution of disaster recovery and business continuity processes and events.
• Analyzes incident data and trends to help prioritize efforts to improve system availability and performance.
• Provides after hours on-call support.
• Provides first and second level support to resolve difficult, complex, and sensitive problems with products, applications, and devices, and provides assistance to others in resolving problems.
• Mentors other team members to disseminate knowledge about subject matter expertise and latest IT solutions.
• Facilitates the knowledge repository for all technical support.
• Reviews information and supports the compilation of information (e.g., procedures, installation, configuration) related to new support.
• Serves as a technical lead on a feature or system, assigns work to a small project team, and works on more advanced tasks to complete a project.
• Helps team members to determine which work tasks are most important, manages distractions, and deals with setbacks in a timely manner.
• Meets with vendors to resolve service failures or issues.
Level of Responsibility:
• Working independently with little supervision.
• Taking responsibility for own work and making decisions that are moderate in impact; errors may have financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.
• Using verbal and written communication skills to convey information that may be complex to others who may have limited knowledge of the subject in question. Role may require basic negotiation and influence, cooperation, tact, and diplomacy, etc.
• Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions).
• Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.
• Exercising substantial creativity to innovate new processes, procedures, or work products within guidelines or to achieve established objectives.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $40.63/hr.