Technical Community Manager
Spectraforce
US
Remote
22 days ago
Job Description
Technical Community Manager
9+ Months
Remote (EST/CST preferred)
Job Description
The main function of a technical community manager is to maintain and improve the
overall health of the community, with a firm focus on providing technical and
educational support.
Job Responsibilities:
? Build relationships with creators and share knowledge in how to design and
build compelling worlds and games through playtesting, feedback and open
discussion
? Help to maintain and grow a healthy and engaged community, sharing
important messages, answering questions, trouble-shooting problems, and
moderating/managing potential conflict
? Providing technical and educational support to the Horizon creation community
? Working with the community to identify, triage, and report bugs and other
issues
? Monitor and moderate community activity in all channels
? Work with events managers to promote community relations
? Opportunity to get involved in livestreams, online and real-life events
Skills:
? Verbal and written communication skills, customer service and interpersonal
skills.
? Strong experience in a community management role
? Strong experience in using typescript or other high level programming
languages
? Experience with making 3D content
? Knowledge of Horizon world creation is beneficial
? Enthusiasm for UGC games and game development education
? Basic knowledge of media production, communication and dissemination
techniques and methods
Education/Experience:
Bachelor’s degree in computer science, communications, or related field preferred.
Must-Have Skills
1. Previous Horizon experience – they would understand 3D content, type script
a. CWAM will consider Game Developers w/ 3D content & Typescript w/o
Horizon Experience but in most cases they will have Horizon background
2. Community Management/Engagement Experience
3. Verbal and written communication skills, customer service and interpersonal skills.
Nice-to-Have Skills
1. Horizon World Creation
2. Enthusiasm for UGC games and game development education
3. Basic knowledge of media production, communication and dissemination
techniques and methods
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $45.00/hr.
9+ Months
Remote (EST/CST preferred)
Job Description
The main function of a technical community manager is to maintain and improve the
overall health of the community, with a firm focus on providing technical and
educational support.
Job Responsibilities:
? Build relationships with creators and share knowledge in how to design and
build compelling worlds and games through playtesting, feedback and open
discussion
? Help to maintain and grow a healthy and engaged community, sharing
important messages, answering questions, trouble-shooting problems, and
moderating/managing potential conflict
? Providing technical and educational support to the Horizon creation community
? Working with the community to identify, triage, and report bugs and other
issues
? Monitor and moderate community activity in all channels
? Work with events managers to promote community relations
? Opportunity to get involved in livestreams, online and real-life events
Skills:
? Verbal and written communication skills, customer service and interpersonal
skills.
? Strong experience in a community management role
? Strong experience in using typescript or other high level programming
languages
? Experience with making 3D content
? Knowledge of Horizon world creation is beneficial
? Enthusiasm for UGC games and game development education
? Basic knowledge of media production, communication and dissemination
techniques and methods
Education/Experience:
Bachelor’s degree in computer science, communications, or related field preferred.
Must-Have Skills
1. Previous Horizon experience – they would understand 3D content, type script
a. CWAM will consider Game Developers w/ 3D content & Typescript w/o
Horizon Experience but in most cases they will have Horizon background
2. Community Management/Engagement Experience
3. Verbal and written communication skills, customer service and interpersonal skills.
Nice-to-Have Skills
1. Horizon World Creation
2. Enthusiasm for UGC games and game development education
3. Basic knowledge of media production, communication and dissemination
techniques and methods
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $45.00/hr.