Program Manager, New Verticals Growth & Enablement
Spectraforce
San Francisco, California
Remote
23 days ago
Job Description
Title: Program Manager, New Verticals Growth & Enablement
Location: Remote, New York City, San Francisco
Duration: 10 Months
About the Team:
The Growth and Enablement team focuses on improving Merchant selection and health. Our north star is that 100% of all New Vertical Merchants are launched on Client with their full selection. The G&E team is responsible for unlocking critical new features and functionality for our Merchants and internal Sales team. We lead dozens of Merchant initiatives and product builds, including loyalty integrations, Merchant performance and financial reporting, selection analytics, invoicing and payment improvements, and internal Merchant onboarding improvements.
About the Role:
The Program Manager, Growth & Enablement, will work cross-functionally with our Product, Engineering, Sales Compliance, Legal, and Go To Market teams to develop and implement Salesforce contract management processes and best practices. You will help shape the framework to simplify the onboarding process for our New Verticals Sales teams at Client, and make sure the solutions are scalable and intuitive. A successful Program Manager will be able to develop strong cross-functional relationships, operate at the lowest level to understand obstacles in existing processes, and own the Product Roadmap for Growth & Enablement Onboarding. You will also lead the development of product requirement documents, internal training materials, and go to market plans for current, and future, feature improvements. This is a highly collaborative role, and will need an ability to speak to both technical and non-technical audiences. You will report into a Senior Manager on the New Verticals Growth & Enablement team within our Business Development organization.
You’re excited about this opportunity because you will…
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $48.00/hr.
Location: Remote, New York City, San Francisco
Duration: 10 Months
About the Team:
The Growth and Enablement team focuses on improving Merchant selection and health. Our north star is that 100% of all New Vertical Merchants are launched on Client with their full selection. The G&E team is responsible for unlocking critical new features and functionality for our Merchants and internal Sales team. We lead dozens of Merchant initiatives and product builds, including loyalty integrations, Merchant performance and financial reporting, selection analytics, invoicing and payment improvements, and internal Merchant onboarding improvements.
About the Role:
The Program Manager, Growth & Enablement, will work cross-functionally with our Product, Engineering, Sales Compliance, Legal, and Go To Market teams to develop and implement Salesforce contract management processes and best practices. You will help shape the framework to simplify the onboarding process for our New Verticals Sales teams at Client, and make sure the solutions are scalable and intuitive. A successful Program Manager will be able to develop strong cross-functional relationships, operate at the lowest level to understand obstacles in existing processes, and own the Product Roadmap for Growth & Enablement Onboarding. You will also lead the development of product requirement documents, internal training materials, and go to market plans for current, and future, feature improvements. This is a highly collaborative role, and will need an ability to speak to both technical and non-technical audiences. You will report into a Senior Manager on the New Verticals Growth & Enablement team within our Business Development organization.
You’re excited about this opportunity because you will…
- Become the SME on our internal Merchant onboarding processes, and will be able to own process and product improvements in Salesforce
- Guide the strategic direction of the onboarding process, including helping develop product milestones to ensure progress is being made
- Lead multiple cross functional workstreams across internal and external teams including S&O, Product, Engineering, Business Development, Go To Market, Accounting, and more
- Work in a fast paced environment with some of the best minds at Client!
- Have 3+ years experience in product/project management, with an ability to influence and lead cross-functional teams. You’re comfortable setting expectations and pushing others, including senior team members, to hit milestones and stay on track.
- Have 2+ years experience working in Salesforce, and understand how different hierarchies and processes work within the platform. Bonus points if you can translate technical and non-technical asks between Product and Engineering teams and Account Owners.
- You have developed long term product strategies and rollout/go to market plans.
- Enjoy program and partnership management - you are personable with excellent relationship-building skills and thrive working with cross functional partners to achieve a shared vision
- Have excellent communication skills - both written and verbal - and can successfully influence cross functional partners
- Enjoy leading internal and external meetings and preparing robust weekly updates to be shared with both working teams and executive audiences
- Are super organized and detail-oriented, and have a proven track record of successfully managing multiple, simultaneous workstreams across stakeholders
- Have experience analyzing program/process results and reporting out on key metrics
- Love solving complex problems both independently and in collaborative settings - you are a critical thinking but also a creative problem solver
- Have 3+ years experience keeping projects on track and communicating succinct updates to leadership - but you’re not afraid to ask for help from coworkers and leadership when you need help unblocking
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $48.00/hr.