Application Production Support Analyst
Montréal QC (Hybrid -3 days onsite per week)
12 Months (Can be extended to 24 months)
 
"Strengths and Skills that will help you succeed "              

• ITSM L1 - Candidate with 5-10 yrs experience.
• Experience in Production support role
• Good knowledge of ITIL processes and frameworks
• Significant experience with processes like incident, change problem and release mgmt.
• Experience in gathering data and generating reports/graphs with tools like ServiceNow
• Hands on with MS Office tools for reporting and presentations
• Experience with data warehousing and reporting technologies
• Good infrastructure knowledge – Linux, Windows, Cloud computing, replication, architecture
• Excellent communication skills, interacting with users, IT and stakeholders
• Experience in the banking sector, with an understanding of regulatory obligations is a strong plus
• Ability to take initiatives (make proposals and drive them to completion)
• Organizational skills (being proactive)

 
Responsibilities:
Governance & Controls        

• Significantly contribute to governance and control area for the department (Global Banking, ALM Treasury, Functions).
• Ensure that the standard operating procedures are updated and maintained along with their associated controls, and their implementation;
• Work on tasks related to Risk and Controls framework development and BAU assessments, Ensure the Bank policies are applied and all teams comply to same
• Ensure the department is audit ready at all times. Be prepared to Represent or assist the representative of the department in all internal and external audits;

Project Management & Budgeting   

• Assist in centralizing all incoming projects (Change the Bank) for the platform, and manage deliverables from the team; If necessary, be hands on and eventually play a Project Manager role for any of the projects
• Lead ongoing transformation and continuous process improvement initiatives to improve quality, mitigate operational risk and optimize expense
• Assist in the budget preparation exercises for the department, and track invoices and other expenses;

Management Reporting       

• Identify and streamline KPIs and reporting needs. Generate scorecards/ dashboards for management and business reporting
• Ensure quick meaningful Metric/periodic report/snapshots generation that ease and drive MGMT decisions
• Centralize the reporting structure for governance, controls, projects, reports etc.  and ensure its maintainability
• Assist in the preparation of management committees – OpCos, governance forums, project committees, etc.

IT Continuity 

• Oversee IT continuity exercises for the department and ensure that its recordkeeping is maintained in line with controls

Others

• Own, execute and report the Top-Down activities ITP Management instructs to implement through the APS head of GB, ALMT and Functions
• Organize and monitor the activity and interaction of the Team aligned with a "client-focused, simple and clear, collaborative and efficient approach”
• Oversee and evaluate customer feedback to develop quality improvement processes

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. We also offer an Employee Assistance Program (EAP) and an employee discount program, which provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $400.00/hr.