IT Support Analyst, Specialist|6996
Spectraforce
Santa Clara, California
4 months ago
Job Description
Job Title: IT Support Analyst, Specialist
Duration: 6 Months
Location: Santa Clara, CA
Job Description:
Top 5 Required Skills:
Required Technologies:
Required Education and Experience:
Education: High School Diploma or equivalent.
Experience:
Physical Requirements:
Key Responsibilities:
Resolve issues related to computer hardware, software, operating systems, and applications.
Follow and develop standard operating procedures.
Escalate complex problems to senior staff when needed.
Maintain detailed documentation of incidents, requests, and resolutions.
Analyze incident trends to improve system performance and availability.
Mentor team members on subject matter expertise and IT solutions.
Manage knowledge repositories and technical documentation.
Project Involvement:
Additional Details:
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $40.63/daily.
Duration: 6 Months
Location: Santa Clara, CA
Job Description:
Top 5 Required Skills:
- Operating System/Software Troubleshooting – Experience with root cause analysis and debugging.
- IT Infrastructure Knowledge – Basic understanding of server rooms, including rack-and-stack operations.
- Corporate Networking Knowledge – Familiarity with LAN/WAN, VLAN, and VPN concepts.
- Hardware Asset Management – Basic understanding of asset management principles.
- Customer Service Skills – Strong ability to assist and communicate effectively with clients.
Required Technologies:
- Microsoft Windows OS
- Ticket Management Systems
Required Education and Experience:
Education: High School Diploma or equivalent.
Experience:
- 5+ years in IT, Engineering Support, or a related field.
- 3+ years in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
Physical Requirements:
- Push/ Pull Max Weight: Pallet ~500 lbs.
- Lift Max Weight: Miscellaneous IT equipment ~50 lbs.
Key Responsibilities:
- Technical Support:
Resolve issues related to computer hardware, software, operating systems, and applications.
- Incident Management:
Follow and develop standard operating procedures.
Escalate complex problems to senior staff when needed.
Maintain detailed documentation of incidents, requests, and resolutions.
- System Availability and Performance:
Analyze incident trends to improve system performance and availability.
- Team Leadership and Mentorship:
Mentor team members on subject matter expertise and IT solutions.
Manage knowledge repositories and technical documentation.
Project Involvement:
- Act as a technical lead on features or systems.
- Assign tasks and manage small project teams.
- Meet with vendors to resolve service issues.
Additional Details:
- Provides after-hours on-call support as required.
- Engages in moderate influence over organizational decisions.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $40.63/daily.