Job Title: APS Operations Patient Engagement Project Manager
Location: Lake Forest IL 60045
Duration: 08 Months
 
What are the top skills, experience or education required for this position:

• Project Management support
• Ability to multi-task different priorities and responsibilities
• Provide data and trend analysis to inform priorities and decisions
• Ability to communicate clearly to multiple groups with various levels of detail
• Support other projects and tasks identified by the APS Operations team
• Engage and manage the stakeholders, processes, and technology that will accomplish the objectives of the project and operational processes
• Proven ability to concurrently manage projects and daily support
• Bachelors degree is required

 
 
Purpose Statement:

• The APS team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The APS Operation team is seeking a Project Manager to partner with key stakeholders, drive project execution, and create new ways to improve APS Operations.

Major Responsibilities:

• Provide ad-hoc support to individual teams to enhance productivity and address immediate project needs.
• Assist in the Brand/Indication Launch Management by coordinating tasks, timelines, and resource allocation for successful launches.
• Oversee and implement brand mix changes across PE, ensuring alignment with strategic goals and market demands.
• Manage and resolve issues related to the Five9 platform, minimizing disruptions and enhancing user experience
• Develop and publish communication plan for the project’s deployment
• Develop and maintain training and user documentation
• Create and communicate status updates to appropriate stakeholders
• Maintain and update distribution lists for Patient Engagement, ensuring accurate and timely communication across teams.
• Coordinate translation services with TransPerfect and LiveOps to ensure the highest-quality services
• Analyze and manage escalation trends in process execution, coordinating resolutions and implementing process improvements.
• Develop, document, and manage Standard Operating Procedures (SOPs), ensuring compliance and operational efficiency.
• Support the knowledge management initiatives by organizing and making available critical information and resources.
• Manage the iEngage Specialty and Complete licenses, ensuring compliance and efficient utilization across the organization.

 
Qualifications:

• 5+ years of experience in project management, coordination, or similar roles.
• Demonstrated experience in managing large-scale projects and ensuring successful execution.
• Strong organizational and prioritization skills, with the ability to manage multiple projects simultaneously.
• Excellent interpersonal and communication skills for effective collaboration with diverse teams.
• Proficiency in using Microsoft Excel and PowerPoint to create analysis and communicate a story to stakeholders
• Analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Ability to thrive in a fast-paced environment, maintaining flexibility and adaptability.

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $70.00/hr.