Job Title: Bilingual Customer Service Representative (CWB)
Location: Columbia SC 29210
Duration: 6 months Assignment (potential to temp to perm)
Shift: 7:30 am - 8:00 pm Central Time
Job Schedule: Some Saturday hours may be required. First three months in office 40 hours a week, then a hybrid 3/2 schedule can be worked out if worker is completely trained.
 
Summary:

• The CWB Representative role supports the CWB (Client Workplace Benefits) contact center by servicing customers through inbound/outbound calls and emails.
• Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills.
• The primary goal is to deliver exceptional customer experiences.

 
Responsibilities

• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment.
• Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner.
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments).
• Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
• Maintain performance and quality standards.
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience.
• Ability to learn the basic concepts of personal lines insurance principles and client products offered to our CWB customers.
• Work collaboratively with team members, and business partners to provide a positive customer experience for our caller.
• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed.
• Assist with special requests as needed.
• Complete additional tasks and other projects/duties as assigned.

 Qualifications:

• Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
• 3-5 years’ experience of Insurance background.
• Bilingual/Spanish is must have
• Customer- focused mindset and dedication to providing exceptional service to employees.
• Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!.
• Outstanding, effective, and service focused communication skills, both verbal and written.
• Proficient in computer skills, multi-application navigation and multi-tasking.
• Accepts accountability.

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.