Position Title: Service Representative
Length of Contract: 2 months (Possibility of extension)
Location: Montreal QC, H2Y1L6
Hours of Operation: 8:30 till 04:30
 
Summary:
Fulfill routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or reconciliation activities. The Service Representative is also accountable for referring prospects to Personal Bankers and other banking groups to deliver clarity (simplicity, guidance, and know-how) to the Bank’s customers.
 
Job responsibilities:

• Count, sort and package currency and coins quickly and accurately.
• Balance assigned cash drawer in accordance with Bank directives.
• Exhibit effective follow-through and ownership in every customer interaction.
• Handling of special services, such as foreign money and collections.
• Accept and process customer transactions accurately and timely.
• Provide professional, courteous and friendly customer service, greeting all customers promptly and pleasantly.
• Ensure name tags and dates are always displayed.
• Support professional bank image by ensuring care for the branch environment and appearance of the branch as well as personal appearance.
• Perform other administrative tasks as needed.
• Attend all branch meetings.
• Identify customer needs and match needs with appropriate products or services, utilizing opportunities to suggest or cross-sell other bank products and services.
• Participate in all training relative to bank products and services.
• Support the bank’s community involvement and participate in community activities as required.
• Identify risks associated with regulatory compliance, overdraft authority and the bank secrecy act.
• Adhere to all bank policies, directives and procedures.
• Ensure all required documentation is completed for all transactions.
• Manage and adhere to cash drawer limits set by the bank.

Skills:

• Ability to develop customer relationships.
• Ability to make sound transactional decisions to ensure policies and directives are met.
• Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management.

 
Education/Experience:

• 1 year of cash handling or customer service experience
• High school diploma or equivalent
• 5+ years of relevant experience

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. We also offer an Employee Assistance Program (EAP) and an employee discount program, which provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $19.00/hr.