Position title: Processing Agent / Service Representative - Data Entry
Length of contract: 3+ months
Office location: Montreal, Quebec, H2Y 1L6 (full onsite)
Working hours: 8:30 to 4:30 pm  or 9 to 5 EST
 
Description:

• Provides a variety of general office support services and clerical tasks to support to one or more business groups and facilitate group operations.
• Collaborates with internal and external stakeholders to facilitate delivery of business objectives in accordance with applicable policies, processes, and controls.
• Troubleshoots and resolves routine problems according to policies, standard procedures, schedules, and deadlines and maintains audit trails, or escalates non-routine problems.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Takes immediate action to address serious infractions of policies or regulations.
• Administers a filing system to ensure the availability of business and operational reports, forms, and other documentation.
• Creates, maintains, and enters information into databases.
• Tracks, verifies, and processes transactions.
• Resolves or escalates invoice discrepancies in accordance
• Manage Service Level agreements as per set standards

Project Scope:

• In collaboration with the Canadian government which gives students from India an opportunity to purchase GIC’s when upon entering Canada
• Representative would assist with setting up GIC account
• Students would need GIC deposit confirmation in order to apply for Study Permit/ Visa
• Once student comes to Canada, the representative would assist with redeeming and setting up a payment schedule re-imburse into the account

Qualifications:

• Strong knowledge and understanding of the business unit’s key products and services, processes, and controls.
• The ability to manage, track and prioritize multiple initiatives
• Good understanding of the business unit’s risk and regulatory requirements.
• Good knowledge of office equipment used by the business unit, such as photocopiers, computer hardware/peripherals, VDIs and printers.
• Solid knowledge and understanding of routine procedures and/or processes of the work team.
• Strong experience with transactional documentation types, workflow priorities, and deadlines of processing areas that interact with the business unit.
• Specialized knowledge.
• Strong working knowledge of Microsoft Office
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical, investigative, and problem-solving skills - Good. Asset management including annual audit

Experience:

• Minimum 2 years of Data entry, Service file related work
• Less focus on customer service experience
• Bilingual is experience is Mandatory
• No Mutual fund certificate requirement

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. We also offer an Employee Assistance Program (EAP) and an employee discount program, which provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.