Title: Customer Service Representative
Duration: 6+ months
Location: Whitehouse Station NJ USA 08889
Job schedule-Hybrid Schedule 3office/2home
 
 
Summary:
DUTIES AND RESPONSIBILITIES:

• Provide superior customer service to all internal/external business partners
• Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
• Responsible for the issuance of personal insurance new business, endorsements and renewal policies
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems
• Maintain basic knowledge of P&C (Property and Casualty) principals and company products while following basic underwriting guidelines
• Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries
• Maintain established levels of productivity and quality standards within a fast paced environment. Process assigned work within the established timeframes

 
QUALIFICATIONS:

• Strong customer service skills including oral and written communication
• Some experience in a customer service environment preferred
• Knowledge of customer service principles and practices
• Property and Casualty experience is preferred
• Ability to handle multiple priorities within strict time constraints.
• Excellent collaboration skills
• Possesses the ability to work independently and in a team environment to complete assignments in a timely manner
• Demonstrate commitment to team and departmental goals
• Ability to make informed decisions, achieving the appropriate results
• Excellent data entry skills are required.
• Demonstrated knowledge of MS Office systems
• Ability to work any shift between the hours of 8am and 6pm EST, M-F based on business need
• Prior insurance experience is a plus

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.