Program Manager V/ Vendor Operations Lead

Title: Program Manager V/ Vendor Operations Lead
Location: Remote- US, PST preferred
Duration: 6 Months

Summary:
Seeking a skilled Vendor Operations Lead to drive and scale operational capabilities. This role oversees vendor relationships, optimizes vendor-led processes, and ensures efficient delivery of products and services across the organization.

Key Responsibilities:

• Build and maintain strong vendor relationships as the primary point of contact.
• Monitor vendor performance, conduct regular evaluations, and ensure compliance with contractual obligations.
• Set up and track vendor metrics and performance dashboards.
• Develop strategies to expand and integrate new processes into the scaled operations model across the Sales organization.
• Collaborate cross-functionally to establish an effective scaled operations framework.
• Prepare for and establish new support requirements between the organization and vendor partners.
• Identify and implement efficiency improvements, including automation opportunities.
• Provide regular leadership updates on vendor performance, capacity, program changes, application health, and continuous improvement efforts.
• Partner with adjacent teams to build expanded scaled operations capabilities.
• Troubleshoot operational challenges, optimize workflows, and uphold high quality standards.
• Lead vendor selection processes and negotiate favorable terms, pricing, and delivery schedules.

Qualifications:

• Bachelor’s degree in supply chain management, business administration, or a related field.
• Proven experience in vendor management or a similar operational role.
• Strong negotiation and conflict resolution skills.
• Excellent analytical and problem-solving abilities.
• Proficiency with Microsoft Office and vendor management tools.
• Strong communication and interpersonal skills.
• Ability to multitask and manage multiple projects concurrently.

Must-have Skills:

• Experience managing a portfolio of application support.
• Experience working with multiple vendors to improve operational efficiency.
• Proven ability to drive strategy for the support organization, introducing innovation and continuous improvements.

Preferred Skills:

• Knowledge of industry-specific regulations and compliance requirements.
• Experience with financial reporting and budget management.
• Familiarity with data analysis and AI-enhanced business intelligence tools.
• Project management experience.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 78.94/hr.