This assignment is project and budget based and there are currently no plans to extend. Experience with Telemarketing/Phone experience is a plus. Candidates need to be a quick learner, with a pleasant volume and able to handle high call volume.
What You'll Do
Perform outreach based on assignments received through various methods, including outbound calls to various providers, members, vendors, or other outside contacts to increase health behavior participation and drive positive health outcomes for our members.
Make direct calls to members using effective engagement strategies to respectfully encourage members to utilize available benefits in support of member health behavior participation.
Perform at the expected level of service to enhance customer interaction and experience.
Coach, educate and guide members in health program participation and preventive care tactics.
Maintain member confidentiality per HIPAA compliance guidelines.
Provide cross functional support to varied internal stakeholders.
Responsible for maintaining reports, tracking and/or data analysis as assigned or as needed.
Provide regular communication to leadership and other team members on the results of member and/or provider engagements including maintaining clear, accurate, concise documentation of communications with members/providers.
May support other team members through referrals, mailbox management, work assignment and relevant documentation.
Performs other tasks as assigned by leadership.
Understanding of electronic health record (EHR) systems. Willingness to learn new concepts, growth mentality, and ability to think outside the box. Understanding of DoH flags to be able to provide creative solutions to challenges that may be experienced by members. Experience with care coordination, HEDIS/closing care gaps, or medical office support.
Preference Given To: Understanding of scheduling systems. 1-2 years’ experience in healthcare and/or customer service, Ability to adapt to change and be comfortable in working in a fast-paced environment.
What You'll Bring (Hiring Requirements) High school diploma or GED. Comfortable with technology such as the Microsoft Office Suite of products and technology enabling contact with members.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $24.56/hr.
