The Lead Application Support Analyst role is responsible for managing the general administration and support of our Yardi ERP Platform and related software & data integrations. As Lead, this role requires a technical and analytical background and way of thinking while also being able to explain complex concepts to non-technical users. In addition, this role will serve as an escalation point for lower support tiers. Responsibilities Include:
Provides subject matter expert support for finance, accounting and property management software platforms. This includes identifying and troubleshooting issues as well as intake of enhancement requests.
Participate as a technical resource in projects and gives valuable input into system configuration, database, data, and other options to deliver a best-in-class solution.
Create and manage Yardi task runner operations as needed, such as executing system intensive calculations, operational tasks, and platform maintenance functions.
Manage the administration and maintenance of the Yardi databases, including upstream/downstream integrations, APIs, ETL processes and SQL queries/packages/stored procedures.
Develop and implement customizations to Yardi to meet the specific needs of the organization including but not limited to reporting, database objects, and integrations.
Maintain and troubleshoot any technical issues with Yardi and work with vendors to resolve them in a timely manner.
Coordinate enhancements, upgrades, patches, and testing to Yardi and Yardi modules according to established change management processes and procedures.
Prepare documentation to support system administrative functions, procedures, and processes including an internal knowledge base for the Application Support team.
Mentor junior and senior team members and foster an environment that encourages and rewards learning and growth.
Lead special projects as assigned. Projects typically include management reporting and process improvement.
Participating in the multi-department process of bulk property acquisitions, transfers, and dispositions
Monitor deliverables in accordance with expected service level timeframes and project timelines, ensuring a high level of customer satisfaction.
Education and Experience Guidelines:
Bachelor’s degree required.
5+ years of system administration and configuration experience with Yardi Voyager is required. Previous success in a fast-paced support or customer service role highly desired.
Strong technical skills in ETL, SQL, and database management.
Expert-level knowledge of Yardi integrations, including the use of APIs, file transfer, and the Yardi ETL tool.
Experience within the Single Family Rental asset class and related operating/accounting practices is a plus.
Experience working on ERP and large transformation programs with significant organizational and process changes is a plus.
Salesforce experience is a plus.
Must be tech-savvy and eager to learn with the proven ability to understand and explain software.
Must have excellent verbal and written communications skills.
Must be able to work independently with limited supervision.
Proficiency with Microsoft Office Suite of products.
