Providing remote technical support for a fast-paced environment across multiple divisions, primarily focused on laptops (Windows PCs, Macs) and mobile devices.
Delivering exceptional, customer-centric service and effectively managing expectations to ensure high satisfaction through clear communication and timely issue resolution.
Developing and implementing best practices and processes to optimize the L2 Tech Escalations team’s effectiveness.
Maintaining excellent written and verbal communication, actively participating in cross-training initiatives, and contributing to site-level operational readiness and process enhancements.
Efficiently managing assigned tickets, escalations, ad-hoc requests, and additional tasks while proactively identifying and addressing skill gaps.
Collaborating closely with the team lead, serving as a backup when required, and fostering partnerships across platforms and with organizational stakeholders to expand the team’s capabilities.
Assisting with reports and metrics, providing regular updates to the team lead, and offering support to colleagues as needed.
Basic Qualifications
High School Diploma, GED, or equivalent certification.
At least 1 year of Technical Operations experience.
At least 1 year of experience with IT systems and infrastructure.
At least 1 year of experience with desktop platforms and operating systems.
At least 1 year of experience with incident management and reporting tools.
Preferred Qualifications
Bachelor’s Degree in Business, Information Systems, or Computer Science.
1+ year of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
ITIL Certification.
1+ year of experience with Client.
1+ year of experience providing support for Windows 11, Client OS X, iOS, and Android platforms.
1+ year of experience with the Client Suite and Chrome.
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.
