Job Title: Field Service Technician II Location: Troy NY 12180 Duration: 6 Months Shift: M-F 8-5 w/overtime plus travel
Notes:
Is this position remote or in person? On-site at client locations
What will the primary day-to-day responsibilities entail for this person? Please see Job Description below
What are the TOP 2 required skills that candidates must have? Electro-mechanical and printer hardware support experience
Will there be OC (on call)? No
Will there be shift differentials? No
How many overall years of experience should this person have? 2 to 3+
Do they need any specific certifications or education? Lexmark printer certification nice to have
If contract to hire what is the conversion rate? N/A
How many miles per day will the contractor be driving? Will vary depending on client locations
What radius range should candidates be located from the job location? Within 75 miles •
How soon will the candidate review and interviews start? ASAP
Do you have upcoming vacations or time out of the office? N/A
Job Description: Our client is currently seeking a qualified Field Technician to join their team in Troy, NY and provide end-user support. This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.
Duties and Responsibilities:
Project focus on upgrading advanced commercial printers at retail locations
Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
Install and remove equipment and systems as required
Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner
Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
Determine the most cost-effective repair / resolution to minimize customer downtime.
Skills and Qualifications:
Minimum 2 to 3+ years of field service experience, specifically in commercial printers required
Must be able to do extensive traveling via plane and / or car
Must have commercial / large printer experience; Lexmark printer certification nice to have
Experience working on commercial printers and have an electronics / mechanical aptitude
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
Experience with multi-platform Windows O/S required
Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
Ability to work independently in a retail environment
Ability to lift up to 50lbs.
Excellent customer service skills and professionalism
Able to communicate effectively both written and verbally with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results in a fast-paced, client-driven environment
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.00/hr.
