Hybrid Work schedule: Eastern – Required to be in the office Monday and Wednesday with the voluntary option of Thursday.
Responsibilities
To complete all requested credit investigations at or exceeding dealer service levels. A phone-based role where you will be needed to make inbound and outbound calls and strive for daily phone service of 100%.
Scope of work: Includes the below items, via inbound/outbound phone calls to credit applicants and use of approved credit investigation tools:
Verify Proof of Residence
Verify Proof of Income
Verify Phone Number
Investigate/Verify Initial Fraud Alerts
Investigate/Verify Extended Fraud Alerts
Investigate/Verify Active-Duty Military Fraud Alerts
Submit SSA-89 forms
Respond to requests for additional investigation (Returned via ARW when investigation request is received to the Credit Analyst (CA) advising that it is outside of scope.
Follow all credit investigation policies and procedures as outlined in articles found in SRM Knowledge and FOPP (see links above), using the proper credit investigation tools and proper notation of applications.
Communicate professionally.??
Always maintain a high level of professionalism in verbiage and tone when interacting with applicants and leaving messages.
Compile and analyze credit information gathered by investigation.
Obtain information about potential creditors from banks, credit bureaus, and other credit services, and provide reciprocal information if requested.
Must Haves:
Excellent written and communication skills
Phone based experience (inbound/outbound calls)
PC literate with good typing skills (25-30 WPM)
Minimum education level of a high school graduate
The expectation is that these people will be available to work on 5 days a week with two of those days being Saturday and Monday mandatory.
Required Work Hours:
8 AM-7 PM Monday – Sat. in each applicable time zone. There will be a variety of scheduling options within the 11 hours (i.e.: 8-5 PM, 9-6 PM, 10-7 PM, 11-8 PM, etc. with hour lunch) as each time zone will have flex shifts to cover high volume days, Monday, and Saturday. For business continuities the 4 corporate partners will have Sunday and one of the following weekdays off: Tuesday, Wednesday, Thursday, or Friday.
Holidays Off: Thanksgiving and Christmas
This is a long-term role that the managers can see the candidate moving into a Contract's Analyst role full time but this is based on the business need and performance.
This is an entry-level role
Collections/Customer Service background is fine
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $14.00/hr.
