Account Collections Coordinator

Title Account Collections Coordinator
Duration: 6 months
Location: Onsite at 14700 Caribbean Way, Miramar, FL 33027
Our normal business hours are 9 am - 6 pm M-F. All candidates must be available to work those hours. Some weekend and overtime work may be required.

Position Summary:

The Account Collections Coordinator is responsible for managing credit card disputes and chargebacks, handling approximately $5 million per coordinator annually and $40 million company-wide. The role involves performing collection efforts on receivables from unpaid cruise reservations and onboard folios.

Essential duties and responsibilities:

• Retrieve daily credit card activity related to disputes and chargebacks.Compile supporting documentation for each dispute/chargeback case using AS400 reservations system applications, electronic and paper shipboard records, and other automated third-party software.
• Respond to credit card companies, travel agents, and passengers both in writing and orally within designated deadlines.
• Maintain organized case files for future reference, follow-up, and support
• Pursue collections with travel agents and passengers for receivables related to cruise reservations and onboard folio charges arising from returned checks, credit card chargeback disputes, travel agent commissions, and other unpaid balances.
  Work closely with front-line agents and various departments (e.g., Reservations, Groups, Customer Service, Sales Administration, Casino, Human Resources, and Shipboard Administration) to support collection efforts for unpaid balances.
  Collaborate with outside collection agencies and the internal Legal Department to pursue the collection of unpaid balances.
• Perform ad hoc analyses and processes as requested by management.

Qualifications:

• Associate degree (A.A.) or equivalent from a two-year college or technical school.
• Two to four years of related experience and/or training; or an equivalent combination of education and experience.
• Experience in an AS400 environment and familiarity with JD Edwards or similar accounting systems.
• Proficiency in Microsoft Office applications such as Word, Excel, and Outlook.
• Excellent interpersonal, written, and oral communication skills.

Knowlege and skills:

• Ability to meet daily, weekly, and monthly deadlines.
• Capacity to function effectively in a high-volume environment and handle multiple tasks simultaneously.
• Proficient communication skills with various departments concerning voyage verification and validation-related issues.
• Knowledge of the cruise industry.

Position is offered by a no fee agency. 
Location : 14700 Caribbean Way, Miramar, FL 33027, United States 
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $16.42/hr.